Customer Success Manager

🕒 Ontem

🇨🇦 Canadá – Remoto

💵 $74.250 - $118.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

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Axon

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1993

💼 Consultoria

🎖️ Defesa

🏭 Manufatura

Consulting • Defense • Manufacturing

Com mais de 26 anos impulsionando a tecnologia, a Axon é dedicada a uma missão ousada e poderosa: Proteger Vidas e Tornar a Bala Obsoleta. A Axon é líder global em tecnologias conectadas para segurança pública. Defendemos a proteção da vida, a proteção da verdade, a transparência e a responsabilização.

Descrição

• Build long-term, strategic partnerships with larger customers • Understand customer workflows, organizational structures, and requirements • Serve as the main customer point of contact and provide best practices • Help customers achieve operational goals through Axon products • Provide customer insights to influence internal product roadmaps and projects • Act as project manager, product expert, and consultant • Build trusted partnerships with command staff, procurement, and training leads • Facilitate executive business reviews, QBRs, and annual ROI conversations • Manage customer onboarding, timelines, delivery scope, contacts, and success criteria • Liaise between Sales, Professional Services, Support, and customers • Identify friction, dissatisfaction, resource gaps, and transition risks • Develop success plans, document progress, track product adoption, and drive usage insights • Support rollout planning for new cohorts and use cases • Conduct training webinars and calls with marketing and training teams • Share industry best practices to solve customer needs • Coordinate high-impact issue escalations across Support, Professional Services, Legal, and Product • Prepare accounts for renewals and flag upsell/cross-sell opportunities to Sales • Collect and funnel voice-of-customer feedback to Product teams • Engage customers through regular calls, business reviews, and daily needs • Travel 25–35%

🎯 Requisitos

• Bachelor's degree or equivalent work experience • 5+ years working in a customer-facing role • 3+ years working with Enterprise-level customers • Strong project management skills with a proven system for tracking multiple customer requests, issues, and strategic plans • Proven track record of leading process improvements within large organizations • Experience tracking product adoption and customer engagement through data-analysis tools • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations • Exceptional organizational, presentation, and communication skills, both verbal and written • Demonstrated ability to deal with change and excel in high-stress situations • Some roles may require legal eligibility to work in a firearms environment

🏖️ Benefícios

• Base pay, bonus, and stock awards • Benefits options supporting employees physically, financially, and emotionally • Training, equipment, and background checks are not charged during the hiring process

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