Customer Success Manager

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🕒 Setembro 14

🐊 Florida, Idaho, +6 estados a mais – Remoto

🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 24%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Avatar

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2014

☁️ SaaS

📦 Logística

🤝 B2B

SaaS • Logistics • B2B

A Avatar é uma empresa de software B2B que oferece o DriverHub, uma plataforma para transportadoras gerenciarem o recrutamento e a contratação de motoristas, a conformidade com as normas do DOT e os treinamentos de segurança. Seu conjunto de soluções inclui recrutamento e onboarding com tecnologia de IA (AI Voice Assistant e AvatarAssistant), landing pages para candidatos, qualificação automatizada e gatilhos de workflow, ferramentas de conformidade com o DOT (gerenciamento de arquivos DQ, geração do formulário 19-A e dashboards de conformidade), marketplace de treinamentos e serviços profissionais. A Avatar integra-se a mais de 70 sistemas para conectar folha de pagamento, HRIS/ATS, telemática, TMS, manutenção de veículos, verificação de antecedentes e sistemas de gestão de aprendizagem, ajudando as transportadoras a alcançar 100% de conformidade e reduzir o custo por contratação.

Descrição

• Own approximately 30 named strategic enterprise accounts billing $2,500/month or above • Drive owned accounts to 100%+ compliance • Track account compliance percentages, identify gaps, and run driver outreach campaigns, document refresh cycles, and audits • Drive adoption of at least two integrations per account • Build integration strategy into account plans across HRIS, background check, MVR, ELD, e-signature, and partner integrations • Help clients understand and maximize the software and best practices • Run cadenced QBRs with each account using metrics and 90-day customer commitments • Own expansion and renewal forecasting with the Director of Customer Success and Sales • Surface renewal risk and expansion opportunities early and drive deals to close • Steward Comply Plus and Comply Max relationships, coordinating delivery quality with Compliance Services • Orchestrate Compliance Services, Engineering, Customer Support, and Implementation without bottlenecking • Feed customer and account insights to the Director and Customer Success team • Meet first-six-month measures including ≥80% compliance across the owned book, 2+ integrations per account, 105% NRR target, 95%+ renewal rate, and complete account plans

🎯 Requisitos

• 5+ years in customer success or strategic account management at a B2B SaaS company, ideally with named enterprise accounts • Personally renewed and expanded a named book with 100%+ NRR and 95%+ renewal track record • Ability to run QBRs with fleet operations leaders, navigate renewal pricing conversations, and translate compliance posture into business outcomes • Account planning discipline, including sponsor mapping and forward 90-day commitments • Data discipline using compliance percentage, integration count, health score, and NRR • Comfortable in HubSpot reporting and spreadsheets • Cross-functional fluency across Compliance Services, Engineering, Support, and Implementation • Clear written communication for account plans, business reviews, and renewal proposals • Ownership and accountability for retention outcomes • Reliable high-speed internet access • Regular use of a computer, video conferencing, and online collaboration tools • Availability during established core business hours • Ability to remain focused for extended periods while working at a computer and engaging in virtual meetings • Ability to comply with information security, confidentiality, and acceptable-use policies • Nice to have: experience in DOT compliance, driver qualification, trucking, motorcoach, transit, or fleet operations • Nice to have: exposure to driver compliance or driver recruiting platforms, including DriverReach, Tenstreet, Idelic, Samsara, Motive, Foley, or J. J. Keller • Nice to have: familiarity with HRIS, background check, MVR monitoring, ELD, or e-signature integrations • Nice to have: experience selling expansion alongside Sales or co-owning a quota or expansion target

🏖️ Benefícios

• Remote work environment • Dedicated professional workspace supporting focus, confidentiality, and productivity • Opportunity to shape the Customer Success playbook and team standard • Equal opportunity and inclusive work environment

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