Senior Customer Success Manager

🕒 Setembro 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $118.000 - $132.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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PointClickCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 Secondary Market em 2022-03

Healthcare • Consulting • Healthcare Insurance

A PointClickCare é uma provedora de software em nuvem focada em aprimorar a colaboração assistencial e a saúde financeira no setor de saúde. A empresa oferece uma plataforma abrangente que conecta equipes de cuidado a dados essenciais, permitindo transições assistenciais contínuas e melhores desfechos para os pacientes. Ao otimizar as operações de instituições de enfermagem especializada, comunidades de moradia sênior e outros provedores de saúde, a PointClickCare ajuda a reduzir ineficiências, gerenciar prescrições de medicamentos, assegurar conformidade e melhorar o desempenho financeiro. A PointClickCare também promove inovação e melhorias de qualidade na saúde por meio de coordenação de cuidado integrada e insights acionáveis entre silos de dados.

Descrição

• Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers • Build and maintain relationships with C-suite leaders, VPs, population health leaders, value-based care executives, clinical leaders, and operational decision-makers • Develop and execute strategic account plans driving customer outcomes, adoption, retention, growth, and long-term partnership success • Align PointClickCare capabilities with customer business objectives, regulatory priorities, population health initiatives, and value-based care programs • Lead executive business reviews focused on outcomes, ROI realization, strategic priorities, adoption performance, and success metrics • Identify operational improvement opportunities through analysis of customer performance, utilization trends, workflow adoption, and market best practices • Partner with Sales, Product, Marketing, Professional Services, Support, and Executive Leadership to drive customer success and resolve complex business challenges • Facilitate collaboration across provider, payer, post-acute, and community-based stakeholders to advance care coordination and network performance • Create executive narratives demonstrating measurable value, financial impact, clinical outcomes, and strategic alignment • Identify risk indicators and develop mitigation strategies to protect customer outcomes and retention • Bring healthcare market insights and customer feedback into product and organizational planning

🎯 Requisitos

• 5+ years of healthcare industry experience, including customer-facing, consulting, account management, customer success, operational leadership, or strategic partnership roles • Experience working directly with healthcare provider organizations, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations • Demonstrated ability to build credibility and influence executive and senior leadership stakeholders • Strong knowledge of healthcare operations, care delivery, reimbursement models, and healthcare technology ecosystems • Exceptional communication, presentation, relationship-building, and stakeholder management skills • Strong project management, organizational, and strategic planning capabilities • Analytical mindset with experience leveraging data to identify performance opportunities and customer value realization • Proven ability to lead complex cross-functional initiatives in dynamic healthcare environments • Experience using CRM platforms and customer success technologies • Preferred: Direct experience supporting ACOs, RBEs, CINs, Managed Care Organizations, or other value-based care models • Preferred: Deep understanding of population health management, quality improvement programs, healthcare performance measures, and value-based reimbursement frameworks • Preferred: Experience with SNFs, post-acute providers, care transitions, discharge planning, or care coordination initiatives • Preferred: Familiarity with PointClickCare, PAC technology, EHR platforms, interoperability solutions, or healthcare SaaS applications • Preferred: Clinical operations, healthcare applications, consulting, or implementation experience • Preferred: Experience leading executive-level business reviews and strategic planning sessions

🏖️ Benefícios

• Bonus • Benefits • Approximately 30% travel, including customer-facing engagements, industry events, and occasional travel to PointClickCare offices and leadership meetings

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