Customer Success Manager

🕒 Setembro 11

🏈 Alabama, Arizona, +19 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Tava Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

👥 RH Tech

💰 $10.000.000 Series A em 2021-12

Healthcare • Healthcare Insurance • HR Tech

A Tava Health é uma plataforma digital de saúde mental que conecta empregadores e funcionários a terapeutas licenciados de forma rápida e acessível. Oferece serviços de terapia de qualidade que priorizam a facilidade de acesso, permitindo que os indivíduos agendem consultas em apenas 12 horas. A Tava se diferencia dos Programas de Assistência ao Empregado (EAPs) tradicionais ao fornecer suporte abrangente à saúde mental, terapias baseadas em evidências e cuidados contínuos adaptados às necessidades dos funcionários, ajudando as empresas a reduzir custos relacionados ao absenteísmo e a melhorar a retenção no local de trabalho.

Descrição

• Serve as the primary point of contact and trusted advisor for customers in your book of business • Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders • Own the post-sale lifecycle, delivering tailored experiences that support client goals • Lead smooth onboarding and implementation for new customers • Partner with cross-functional teams to ensure technical and operational launch readiness • Define success criteria and align on measurable outcomes • Develop and execute success plans aligned to customer objectives • Monitor usage, engagement, and risk indicators; proactively intervene as needed • Facilitate business reviews, data reporting, and strategic planning sessions • Lead renewal strategy and expansion conversations • Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences • Act as the voice of the customer to influence internal decisions and improve offerings • Contribute to process improvements, playbooks, and documentation • Track retention, engagement, utilization, and satisfaction metrics • Maintain clear documentation of customer progress, goals, and risks

🎯 Requisitos

• 3+ years of experience in customer success, account management, or consulting • Expertise managing senior stakeholder relationships • Familiarity with healthcare, benefits, or HR tech is a plus • Strong analytical skills and ability to drive outcomes using data • Organized, adaptable, and outcome-oriented • Excellent interpersonal, written, and verbal communication skills • Executive presence and confidence in presenting to leadership teams • Collaborative mindset with a bias toward action • Strategic thinker with a passion for improving mental health access • Customer-first approach with empathy and curiosity • Thrives in a fast-paced, evolving startup environment • Candidates must have authorization to work in the U.S. without company sponsorship now or in the future

🏖️ Benefícios

• Competitive salary and stock options • Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options • Free, generous Tava mental health benefit • Monthly HSA contributions for qualifying enrolled employees • Generous PTO and paid holidays • Paid parental leave • 401(k) retirement plan • Weekly company-paid lunch via DoorDash and a personal DashPass subscription • Opportunity to make a meaningful impact at a high-growth, mission-driven company

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