Customer Success Manager II

🕒 Setembro 11

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $75.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Revive

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Venture Round - ReviveHealth em 2023-01

Healthcare • Consulting • Logistics

Revive é uma empresa de saúde virtual (ReviveHealth) que oferece uma plataforma integrada de cuidados virtuais centrada no indivíduo para empregadores e membros. A plataforma combina cuidados urgentes virtuais 24/7, cuidados primários virtuais de forma longitudinal, saúde mental/EAP, serviços de farmácia integrados (incluindo medicamentos genéricos a custo zero, entrega domiciliar e fornecimento de medicamentos especializados) e um programa de saúde de peso supervisionado por médicos em uma solução baseada em assinatura, desenhada para complementar os seguros existentes. Revive foca em clientes empresariais, rápida implementação, alto engajamento de membros e contenção de custos para patrocinadores de planos.

Descrição

• Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth • Lead renewal strategy and execution, including contract review, rate recommendations, customer positioning, negotiation support, and required documentation • Develop cross-sell and upsell opportunities by identifying customer needs and building value-based recommendations • Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and Revive solutions • Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plans, and growth opportunities • Analyze utilization, engagement, outcomes, service quality, and financial/ROI data to create executive-ready insights and recommendations • Lead quarterly and annual business reviews for assigned accounts • Identify churn or dissatisfaction indicators, develop recovery plans, coordinate contract saves, and manage at-risk accounts • Oversee implementations, platform migrations, benefit changes, and customer transitions • Manage complex customer complaints and escalations by coordinating cross-functional teams • Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, buyers, decision-makers, and next steps • Capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, product priorities, communications, and process improvements • Use AI-enabled and digital productivity tools to improve analysis, workflow efficiency, customer preparation, and scalability • Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and strategic relationship-building opportunities • Travel as needed to support customer meetings, events, implementations, and strategic relationship development

🎯 Requisitos

• Bachelor's degree or equivalent combination of education and relevant professional experience preferred • 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management • Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth • Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes • Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories • Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills • Experience managing customer risk, escalations, implementation complexity, and competing priorities • Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools • Ability to lead through influence in a matrixed, cross-functional environment • Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS preferred • Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers preferred • Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management preferred

🏖️ Benefícios

• Fully remote work arrangement for U.S.-based employees • Occasional travel to support customer meetings, events, implementations, and strategic relationship development

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