Professional Services Manager II

🕒 Outubro 29

🌵 Arizona – Remoto

🌵 Arizona – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

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👻 Score fantasma 10%

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• Aberta há 13 dias.
• As vagas desta empresa costumam ser preenchidas em 38 dias.
• Sem salário divulgado.

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Axon

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1993

💼 Consultoria

🎖️ Defesa

🏭 Manufatura

Consulting • Defense • Manufacturing

Com mais de 26 anos impulsionando a tecnologia, a Axon é dedicada a uma missão ousada e poderosa: Proteger Vidas e Tornar a Bala Obsoleta. A Axon é líder global em tecnologias conectadas para segurança pública. Defendemos a proteção da vida, a proteção da verdade, a transparência e a responsabilização.

Descrição

• Ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions • Drive deployments, manage customer onboarding, and build sustainable UAS detection programs • Act as the primary post-sale point of contact • Lead end-to-end deployments, including pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams • Guide customers in creating operational policies and workflows integrating Dedrone systems with agency technology stacks, the Axon ecosystem, and UAS/DFR programs • Coordinate and manage third-party training and integration vendors • Conduct site assessments for hardware placement and operational design • Maintain deployment documentation, SOP templates, training plans, and internal handoffs • Provide post-deployment monitoring and escalation • Relay customer feature requests, bug reports, and process gaps to Product and Engineering • Attend strategic customer meetings with Sales for technical validation and deployment context • Lead or assist in proofs of concept, including setup, training, success-criteria validation, and customer debriefs • Support RFP/RFI responses • Draft or validate Statements of Work based on deployment complexity and customer readiness

🎯 Requisitos

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment) • Direct experience deploying hardware/software solutions in complex operational environments • Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs • Implementation of counter UAS programs • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration • Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike • Experience working with public safety agencies particularly law enforcement or security operations, and non-public safety customers • Strong project and stakeholder management skills; ability to own a deployment from kickoff to success • A passion for emerging technology, safety, and customer success • Willingness to travel heavily and adapt to dynamic customer needs in the field • FAA Part 107 certification preferred or obtained within first 3 months • Comfortable climbing, working on/from elevated positions, and operating hand tools • Hardware installation and maintenance experience of security and/or communications equipment

🏖️ Benefícios

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in offices

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