Professional Services Manager II

🕒 Outubro 29

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $78.525 - $125.640 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Axon

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1993

💼 Consultoria

🎖️ Defesa

🏭 Manufatura

Consulting • Defense • Manufacturing

Com mais de 26 anos impulsionando a tecnologia, a Axon é dedicada a uma missão ousada e poderosa: Proteger Vidas e Tornar a Bala Obsoleta. A Axon é líder global em tecnologias conectadas para segurança pública. Defendemos a proteção da vida, a proteção da verdade, a transparência e a responsabilização.

Descrição

• Serve as a customer-facing technical deployment expert for Axon public safety technology • Own deployments from pre-installation planning and site readiness through installation, configuration, commissioning, customer training, documentation, and handoff • Serve as the onsite Axon technical lead and primary deployment point of contact • Install, configure, commission, validate, and support Axon hardware, software, cameras, networking equipment, and connected technologies • Perform technical reviews and verify infrastructure, networking, power, access, and site readiness • Manage multiple deployments, deadlines, and changing priorities • Identify deployment risks and resolve them with customers and internal teams • Install and configure network-connected hardware and software, IP cameras, Windows systems, routers, cellular devices, and supporting infrastructure • Install, terminate, test, and troubleshoot low-voltage cabling • Support vehicle-based technologies, Cradlepoint routers, wireless communications, and 12V DC systems • Troubleshoot hardware, software, networking, cellular connectivity, cameras, Windows systems, and integrations • Diagnose TCP/IP, LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular issues • Conduct root-cause analysis and escalate complex issues to Product Management, Engineering, Technical Support, or other teams • Build relationships with customer technical and operational stakeholders • Advise customers on configuration, infrastructure, hardware placement, networking, and deployment best practices • Train customer administrators, technical contacts, and end users • Create site assessments, network diagrams, installation records, system configurations, and deployment reports • Maintain project status and administrative updates • Capture lessons learned and improve deployment processes • Collaborate with Professional Services, Customer Success, Sales, Solutions Engineering, Product Management, Engineering, Technical Support, and third-party installation partners

🎯 Requisitos

• 3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience • Strong knowledge of TCP/IP networking and network troubleshooting • Experience deploying and troubleshooting technology in IP-based network environments • Working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications • Hands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software • Working knowledge of Windows operating systems and applications • Strong troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure • Demonstrated experience working directly with customers in technical environments • Ability to independently own technical projects from preparation through completion • Ability to read and follow technical documentation, diagrams, installation standards, and defined deployment procedures • Strong written and verbal communication skills • Ability to explain technical concepts and train technical and non-technical users • Strong organizational skills and attention to detail • Ability to manage multiple priorities and adapt to changing field conditions • Ability to work independently with minimal supervision while contributing effectively within a larger team • Ability and willingness to travel extensively throughout the United States • Valid driver’s license with an acceptable driving record • Ability to stand, bend, climb, stoop, and lift or carry equipment up to 75 pounds, with or without reasonable accommodation • Preferred experience in public safety technology, field-based technology deployments, ALPR, IP cameras and video systems, physical security systems, low-voltage cabling, vehicle electronics, Cradlepoint routers, cellular and wireless communications, Windows server environments, fixed-position camera infrastructure, pole-mounted or solar-powered technology, fleet or emergency vehicle technology, project or deployment management, or law enforcement/public safety agencies • Relevant technical certifications such as CompTIA A+, Network+, Security+, CCNA, Cradlepoint certifications, EVT, ASE Electronics, or equivalent industry certifications are a plus

🏖️ Benefícios

• Competitive salary • 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Snacks in offices

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