Call Center Agent

🕒 Junho 9

🌺 Hawaii – Remoto

🌺 Hawaii – Remote

💵 $16 / hora

⏰ Tempo Integral

🟢 Júnior

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

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Carters Inc.

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1865

🛍️ Comércio Eletrônico

👥 B2C

🛒 Varejo

eCommerce • B2C • Retail

A Carters Inc. é uma empresa especializada no design e venda de uma variedade de produtos para bebês de alta qualidade, incluindo anéis de dentição, clipes para chupetas, cases para chupetas e chocalhos. Com foco na elegância, originalidade e qualidade, a marca busca oferecer soluções elegantes e práticas para pais que procuram presentes pensados para recém-nascidos e bebês. A Carters Inc. combina designs contemporâneos com itens funcionais para bebês, atendendo as necessidades tanto dos bebês quanto de seus pais.

Descrição

• The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat • Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent • Use technology tools as directed and within established guidelines to support daily tasks • Participate in individual and team training sessions to stay current with knowledge and best practices • Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities • Complete necessary documentation to manage customer complaints and solutions • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems

🎯 Requisitos

• 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required

🏖️ Benefícios

• Equipment including laptop, mouse, headset, and extra monitor are provided! • 30% employee discount plus additional perks and discount programs