Program Specialist – Customer Success

🕒 Setembro 18

🎸 Tennessee, Washington – Remoto

🎸 Tennessee – Remote ☕ Washington – Remote

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 8%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Century Supply Chain Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📦 Logística

Logistics

A Century Supply Chain Solutions é uma provedora de serviços logísticos globais focada em tecnologia, com escritórios e armazéns ao redor do mundo. Combinando as mais recentes capacidades tecnológicas, incluindo IA preditiva, e décadas de experiência na indústria, a VIZIV é a plataforma proprietária de otimização da cadeia de suprimentos da Century, potencializando as cadeias de suprimentos dos nossos clientes para garantir que estejam um passo à frente da concorrência.

Descrição

• Build trusted working relationships with customer stakeholders through clear communication, responsiveness, reliability, and accountability • Own the operational health of assigned customer programs by monitoring workflows, identifying issues early, and ensuring execution aligns with customer SOPs and expectations • Develop an understanding of customer supply chain processes and resolve operational disruptions or inefficiencies • Investigate operational and technical issues by analyzing system activity, data flows, and operational processes • Identify root causes, implement practical solutions, and escalate complex issues while maintaining ownership of resolution and communication • Translate customer operational challenges into system requirements, enhancements, reports, or configuration updates within the VIZIV platform • Support testing and validation of system improvements • Ensure operational deliverables, data flows, and system configurations remain accurate and compliant with customer SOPs • Monitor system performance, reports, and interfaces • Support customers and vendors using the VIZIV platform through guidance, troubleshooting, documentation, and training • Manage user access, configurations, and workflows • Collaborate with operations, IT, reporting, and customer strategy teams to address issues and improve processes • Share insights, best practices, and operational knowledge with teammates • Identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency • Continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems

🎯 Requisitos

• 1–4+ years experience • Located in Seattle, WA or Nashville, TN to support the customer relationship with Amazon • Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions • Excellent communication skills and ability to work effectively with both customers and internal teams • Ability to manage multiple operational priorities while maintaining attention to detail and service quality • Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments • Comfort working with operational systems, supply chain platforms, or data tools • Ability to translate operational requirements into clear system or workflow improvements • Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment • Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems • Experience with supply chain visibility platforms, freight forwarding systems, or logistics management tools (nice-to-have, not required) • Familiarity with system configuration, user management, or operational workflow design (nice-to-have, not required) • Basic SQL or data analysis experience (nice-to-have, not required) • Experience working with enterprise customers with complex supply chain operations (nice-to-have, not required)

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