Customer Support Engineer

Vaga não está no LinkedIn

🔥 20 horas atrás

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

👻 Score fantasma 10%

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Cielo Talent

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

📦 Logística

👥 RH Tech

Healthcare • Logistics • HR Tech

A Cielo Talent é uma parceira global de aquisição de talentos que oferece uma gama de soluções em terceirização de processos de recrutamento, gestão de força de trabalho contingente e consultoria em aquisição de talentos. Eles utilizam tecnologia avançada, incluindo IA, para fornecer soluções personalizadas para empresas que buscam preencher necessidades específicas de talento. Com foco em diversidade, equidade e inclusão, a Cielo busca fazer parceria com organizações em todo o mundo para aprimorar suas estratégias de aquisição de talentos. Eles atuam em várias indústrias, como saúde, ciências da vida e tecnologia, para oferecer soluções de contratação eficazes e eficientes.

Descrição

• Provide direct technical support via phone, web, and email • Own and manage a personal caseload, including callbacks and case follow-through • Respond to inquiries from field engineers, distributors, sales staff, certified support providers, integrators, and end users • Provide product support, troubleshooting, and customer management for efficient problem resolution • Research and troubleshoot manufacturing software issues involving user interfaces, networks, connectivity, edge components, data collection, storage, visualization, analytics, machine monitoring, hardware infrastructure, and enterprise system interfaces • Identify and resolve product, configuration, and application issues involving Proficy Manufacturing Software products • Stage and test multi-product systems to identify and resolve product issues • Troubleshoot and identify product problems for Engineering resolution or provide information to correct configuration issues • Liaise with customers and Engineering, Marketing, and Professional Services teams on product architecture and complex functionality • Consult with QA, Development, and Management regarding escalation, resolution, and critical accounts • Create content for the Technical Support Knowledge Base • Develop understanding of customer software deployments in manufacturing environments

🎯 Requisitos

• Bachelor's degree in Computer Science, Engineering, or a related technical field • A two-year diploma or extensive Technical Support experience will also be considered • Strong dedication to quality customer service and customer success • Proven ability to learn new technologies and software quickly • Ability to rapidly diagnose, reproduce, troubleshoot, and resolve customer issues • Strong troubleshooting, analytical, and problem-solving skills • Strong written and verbal communication skills • Strong common-sense and logical reasoning abilities • Excellent time management skills with the ability to work independently and manage multiple priorities • Positive attitude when dealing with customers and co-workers • Demonstrated ability to deliver high-quality, consistent work and serve as a positive example through work ethic and approach • Ability to fluently speak and write in English • Experience within Manufacturing, Industrial Automation, Operations Technology (OT), or related industries • Domain knowledge in manufacturing, automation, controls, data acquisition, and industrial analytics • Background in SCADA/HMI client-server application architecture • Experience with Windows operating systems, networking, security, and authentication concepts • Experience with SQL Server, Oracle, or other relational databases • Experience troubleshooting complex software environments using a variety of applications and third-party tools • Experience with Apache and IIS web servers • Experience with VMware or other virtualization platforms • Experience with PTC KepServerEX, ThingWorx, and/or Proficy applications • Understanding of industrial software deployment, connectivity, data collection, visualization, and integration with enterprise systems

🏖️ Benefícios

• Competitive benefits and compensation • Flexible work arrangements • Discretionary Time Off (DTO) • Global paid parental leave • Employee Assistance Program (EAP)

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