CS Manager

Vaga não está no LinkedIn

🕒 Outubro 4

🏈 Alabama, California, +18 estados a mais – Remoto

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $60.000 - $65.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 39 dias.
• As vagas desta empresa costumam ser preenchidas em 41 dias.

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Clear Star

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

🏛️ Governo

👥 RH Tech

Consulting • Government • HR Tech

A Clear Star é uma consultoria que se concentra em ajudar organizações governamentais a adotar novos modelos operacionais e aumentar sua eficácia organizacional. A empresa é especializada em lidar com desafios relacionados à cultura de liderança, formação de equipes de alto desempenho e transformação operacional geral. A Clear Star busca promover a autossuficiência dentro das organizações por meio de uma variedade de ferramentas, incluindo coaching, workshops e metodologias ágeis, garantindo que seus clientes possam navegar e prosperar em um ambiente em rápida mudança.

Descrição

• Lead, manage, and inspire a team of Client Service Advocates and Team Leads • Drive team performance across productivity, attendance, quality, and customer experience • Conduct regular 1:1s, set objectives, and deliver coaching • Foster continuous learning and support professional development • Motivate and develop team members through accountability, recognition, and performance feedback • Champion a customer-centric approach and ensure swift, effective issue resolution • Design, implement, and improve client service policies, procedures, and standards • Partner with cross-functional teams and leadership to address client needs and enhance service offerings • Track and measure client service KPIs, including response time, customer satisfaction, and first-touch resolution • Generate performance reports and feedback loops to identify trends and improvement opportunities • Use Domo or comparable platforms to monitor team performance and inform operational decisions • Build collaborative relationships with operations, account management, and leadership

🎯 Requisitos

• 2–5 years of experience in a customer service management or supervisory role • 2+ years of Level II client support or technical support experience with a commercial application • Demonstrated ability to lead, coach, and develop a team in a remote or distributed environment • Strong analytical and data-driven mindset • Experience with Domo or comparable data visualization and performance tracking platforms • Proficiency in Microsoft Office Suite • Experience with CRM and ticketing platforms such as Salesforce, Zendesk, or equivalent • Excellent written and verbal communication and interpersonal skills • Strong problem-solving skills with the ability to manage conflict and drive resolution effectively • Highly organized with strong time management skills and the ability to manage competing priorities independently • Proven ability to learn and apply new software tools and systems quickly with minimal supervision • Reliable, secure high-speed internet connection; cable or fiber, with minimum 75 Mbps download / 10 Mbps upload preferred • Dedicated home office space that is noise- and distraction-free, with a strong wireless or wired Ethernet connection • Valid physical address; PO Boxes not supported • Ability and desire to communicate and collaborate with team members via chat and webcam • H-1B Visa Sponsorship is not available for this role

🏖️ Benefícios

• Paid healthcare premiums • Paid life insurance premiums • Low-cost dental insurance • Low-cost vision insurance • Company-paid basic life insurance • Company-paid Short-Term Disability policy • Employee assistance program • 401(k) matching up to 4% • Time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Learning and development opportunities • Employee Referral Program

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