Director, CareIQ Service – Network Performance

🕒 Setembro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $98.157 - $152.560 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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CorVel Corporation

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1987

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A CorVel Corporation é uma empresa de gestão de riscos e serviços de saúde que fornece soluções integradas de sinistros e cuidados para pagadores e empregadores. Especializa-se em gestão de compensação de trabalhadores, responsabilidade civil e invalidez, redes de provedores e farmácias, e soluções alternativas de risco, além de oferecer plataformas tecnológicas que utilizam IA e análise de dados para agilizar a administração de sinistros, melhorar resultados e reduzir custos.

Descrição

• Lead Client Performance, Provider Relations, Vendor Performance, and Service Delivery Excellence functions • Govern vendor and network performance, relationships, service-level adherence, contract performance, network adequacy, and capacity planning • Oversee service delivery performance and quality management • Lead escalation governance and root cause analysis • Drive process improvement and operational excellence initiatives • Own business analytics, KPIs, and performance reporting • Optimize workflows and implement automation and AI-driven efficiencies • Collaborate cross-functionally to improve scalability, consistency, and customer outcomes • Oversee client onboarding, implementation, service adoption, training, and customer success programs • Resolve complex client, provider, vendor, and operational escalations at the executive level • Develop and oversee quality assurance programs, service audits, corrective action plans, and continuous improvement initiatives • Manage resource planning, budgeting, productivity, expenses, and operational performance • Lead organizational change, process transformation, and strategic growth readiness initiatives • Establish governance frameworks, accountability standards, and performance management processes • Own client experience strategy, feedback programs, service-level insights, satisfaction trends, and retention support • Partner with Product leadership to implement, operationalize, and scale CareIQ products and services • Improve implementation success, service adoption, retention, quality, customer outcomes, productivity, efficiency, scalability, and vendor accountability

🎯 Requisitos

• Minimum of Bachelor’s degree in business, healthcare/related field, or a combination of education and equivalent experience • At least 5 years of prior management experience in healthcare services required • Prior managerial experience in Client Performance, Provider Relations, Vendor Performance, and Service Delivery Excellence functions preferred • Master’s degree in business, healthcare or related field with experience preferred • Strong leadership and mentoring skills • Demonstrated ability to provide superior service to internal and external stakeholders • Demonstrated ability to build trust and strong cross-functional relationships across an organization • Proven project management and process improvement skills • Proven skill in prioritizing, problem solving and accelerating change • Ability to multitask in a dynamic, fast-paced environment • Strong proficiency in Microsoft Office applications required • Excellent written and verbal communication skills

🏖️ Benefícios

• Medical (HDHP) w/Pharmacy • Dental • Vision • Long Term Disability • Health Savings Account • Flexible Spending Account Options • Life Insurance • Accident Insurance • Critical Illness Insurance • Pre-paid Legal Insurance • Parking and Transit FSA accounts • 401K • ROTH 401K • Paid time off • Career advancement opportunities • Supportive culture • Remote work