Client Success Manager – Web Design, Development

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🔥 13 horas atrás

🐊 Florida, Illinois, +7 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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CUSG

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💸 Finanças

📣 Marketing

☁️ SaaS

Finance • Marketing • SaaS

CUSG é uma empresa focada em capacitar negócios por meio de soluções inovadoras em tecnologia, marketing e recursos humanos. Oferecem uma gama de serviços, incluindo design e hospedagem de sites, acessibilidade digital, calculadoras financeiras, TI gerenciada, cibersegurança, automação de marketing e serviços de publicidade. Suas soluções atendem principalmente à indústria de cooperativas de crédito, oferecendo ferramentas para empoderamento financeiro, como programas de recompensas e iniciativas de poupança. A CUSG visa ajudar as empresas a crescer, mantendo fortes relações com os clientes e construindo embaixadores da marca através de soluções personalizadas e impactantes.

Descrição

• Build and maintain strong, trusted relationships with assigned clients through regular proactive communication and strategic check-ins • Understand each client’s goals, priorities, challenges, and measures of success • Help clients maximize the value of company products and services through guidance, education, best practices, and ongoing support • Monitor client engagement, satisfaction, product or service utilization, and account health • Analyze client data and results to identify trends, successes, improvement opportunities, and concerns • Establish meaningful goals, success measures, and KPIs with clients when appropriate • Serve as the primary client advocate internally • Coordinate with Support, Product, Sales, Implementation, and other internal teams • Identify at-risk clients and develop strategies to improve engagement and retention • Support contract renewals by addressing concerns, reinforcing value, and coordinating renewal processes • Identify expansion opportunities and collaborate with Sales • Conduct client training, product education, and ongoing enablement • Communicate product enhancements, company updates, and educational opportunities to clients • Gather client feedback and share insights to improve products, services, processes, and client experience • Maintain accurate client information, interactions, risks, opportunities, and activities in the company CRM • Support client advocacy initiatives, including testimonials, references, case studies, and referrals • Improve Client Success processes, engagement strategies, and the overall client journey • No direct reports

🎯 Requisitos

• Bachelor’s degree in business, marketing, or other related fields preferred • 2–5 years of experience in client or account management • Experience with Microsoft Office, including Word, PowerPoint, and Excel • Account/client management education, training, or related job experience • Experience working with web platforms, including WordPress and Kentico • Strong written, interpersonal, and group communication skills • Strong problem-solving and analytical ability • Ability to present information effectively in one-on-one and small-group situations • Ability to multitask, prioritize assignments, and meet deadlines • Ability to work independently with excellent organizational skills • Ability to adjust to change and work requirements with innovation skills • Position may require light travel to support clients and/or attend company events

🏖️ Benefícios

• Medical, dental, and vision insurance • Short- and long-term disability insurance • Life insurance • HSA and FSA options • Opt-out credit for waiving health insurance coverage • 401(k) plan with 5% company contribution • Vacation, volunteer time, parental leave, and holidays, including floating holidays • Discretionary year-end bonuses • Annual merit increases based on performance • Flexible remote and hybrid work options • Ongoing learning and development opportunities • Wellness programs • Pet insurance • Team member discounts • Opportunities to engage, connect, and make an impact

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