Enterprise Customer Success Manager

Vaga não está no LinkedIn

🔥 13 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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IMPLAN

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1983

💼 Consultoria

🏥 Saúde

📦 Logística

💰 Private Equity Round em 2013-07

Consulting • Healthcare • Logistics

A IMPLAN é uma empresa que fornece um poderoso software de análise de impacto econômico chamado IMPLAN Cloud. Este software combina dados extensos e análises para ajudar os usuários a compreenderem seus impactos econômicos utilizando um dos mais abrangentes bancos de dados econômicos do mundo. As soluções da IMPLAN são aplicadas em vários campos e indústrias, incluindo desenvolvimento econômico, análise de políticas, impactos ambientais e mais. A empresa atende pesquisadores, acadêmicos, corporações e entidades governamentais para modelar cenários econômicos e avaliar impactos em empregos, impostos e no meio ambiente.

Descrição

• Own a book of approximately 25 strategic enterprise accounts from sales handoff through renewal • Develop deep knowledge of IMPLAN data, products, and each customer's analytical work • Review Sales-to-CS handoffs and lead customer kickoffs and success planning • Lead data collection and first-project setup alongside customer teams • Map recurring analytical work and design how IMPLAN fits into customer processes • Connect IMPLAN results to Excel models, BI dashboards, report templates, and AI assistants such as Microsoft Copilot, ChatGPT, and Claude • Run quarterly business reviews and annual executive business reviews • Build multi-level customer relationships and participate in working sessions, study reviews, workshops, and executive reviews • Build and run AI-agent outreach across campuses and improve shared agent frameworks • Route technical tickets to Support and coordinate analysis support with Education Services • Monitor account health using product usage, engagement, and support ticket trends • Develop ROI analyses and renewal strategies • Own renewals, including executive value summaries, order forms, and procurement • Maintain renewal forecasts and account activity in CRM • Identify expansion opportunities and involve Account Management • Lead post-renewal kickoffs and onboard newly purchased seats, teams, or services • Share structured customer feedback with Education, Product, Marketing, and Data teams • Create reusable playbooks, templates, and agent workflows for other CSMs

🎯 Requisitos

• 3 to 5+ years in customer success in SaaS, solutions or implementation consulting, or applied economic or policy analysis, working directly with large enterprises, government, or higher-ed clients • Track record of getting a complex product adopted inside customer organizations and showing measurable results • Confidence with executives, including running business reviews, writing value summaries, and steering a renewal • Strong logic, problem solving, and research skills, with comfort working in messy customer datasets • Excellent verbal and written communication skills • Ability to self-direct and prioritize across about 25 high-stakes accounts with minimal supervision • Willingness to travel up to 20% • Fluency in English • Bachelor's Degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field • Experience using AI tools such as Claude, ChatGPT, agent frameworks, MCP connectors, and APIs (desired) • Experience using IMPLAN software or understanding input-output modeling and social accounting matrices (desired) • Familiarity with enterprise customers buying and using economic analysis (desired) • Experience with Salesforce CRM, Zendesk, Pendo, and Clari (desired) • Familiarity with Zoom, Microsoft Teams, and Google Meet (desired) • Foreign language skills (desired) • Master's Degree (preferred)

🏖️ Benefícios

• Fully remote work arrangement • Opportunity to work with Fortune 500 teams, federal program offices and labs, and large campus-wide institutions • Travel opportunities for workshops and executive reviews • Professional collaboration with Education, Product, Marketing, and Data teams

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