Customer Success Manager

Vaga não está no LinkedIn

🕒 Agosto 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $72.000 - $94.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 21%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Duarte, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1988

📚 Educação

🏢 Corporativo

💼 Consultoria

Education • Enterprise • Consulting

Duarte, Inc. é uma fornecedora líder em treinamento de habilidades de comunicação e apresentação, ajudando profissionais e organizações a articularem suas ideias de forma eficaz e persuasiva. Eles oferecem uma gama de serviços, incluindo programas de treinamento personalizados, consultoria criativa e coaching de oratória, utilizando frameworks como o Método Duarte™ para aprimorar estratégias de comunicação. Com foco em empatia e narrativa, a Duarte capacita equipes a engajar seus públicos e melhorar sua eficácia geral na comunicação.

Descrição

• Own the successful delivery of workshops, coaching engagements, and learning programs from scheduling through completion • Coordinate client communications, materials, logistics, participant rosters, certifications, surveys, workshop kits, and learning platform administration • Manage custom workshop requests and speaker coaching engagements, ensuring clients achieve contracted outcomes • Serve as the primary post-sale contact for assigned accounts • Maintain regular communication with client stakeholders and keep accounts engaged between purchases • Build relationships across client organizations and act as a trusted advisor on Duarte Academy solutions • Lead or co-lead Impact Reviews with clients and Enterprise Account Directors, capturing outcomes, feedback, and next-step opportunities • Maintain account plans, including stakeholder maps, renewal timelines, health status, and expansion opportunities • Prepare QBRs and other account reviews that demonstrate value and support long-term partnership growth • Partner with the Enterprise Account Director on retention strategy and gross revenue retention • Monitor account health and renewal risk, developing action plans when concerns arise • Identify and develop expansion opportunities, then transition qualified opportunities to the Enterprise Account Director for pursuit and closure • Track account health metrics, client engagement, and purchase order utilization • Partner with Sales Operations, Finance, Product, and Delivery teams to ensure smooth execution and accurate account administration • Gather and share customer feedback to inform product, program, and delivery improvements • Perform other duties as assigned

🎯 Requisitos

• 3–5+ years of experience in Customer Success, Account Management, Program Management, Client Services, Learning Operations, or a related field • Experience managing enterprise or strategic customer relationships • Strong project management and operational coordination skills • Ability to facilitate business discussions with senior stakeholders • Excellent written, verbal, and presentation communication skills • Strong organizational skills and ability to manage multiple client priorities simultaneously • Experience with CRM systems and customer success tools • Ability to read, analyze, and interpret briefs, brand guidelines, technical specifications, business correspondence, and other project-related documents • Ability to write clear correspondence, reports, and client-facing communications • Ability to present ideas effectively, respond to questions, and communicate design rationale clearly with clients, managers, internal teams, and other stakeholders • Ability to solve practical problems and deal with a variety of concrete variables in situations changing frequently • Ability to interpret written, oral, diagram, or schedule instructions • Ability to regularly sit, use hands to finger, handle, or feel, and talk or hear; frequently reach with hands and arms; and use close vision

🏖️ Benefícios

• Monthly stipends for health, wellness, and technology • 100% subsidized medical coverage for employees • 100% subsidized dental coverage for employees • 100% subsidized vision coverage for employees

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