Director of Membership

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 1 dia.
• Sem salário divulgado.

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Entreprenista

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

🤝 B2B

📚 Educação

🌍 Impacto Social

B2B • Education • Social Impact

A Entreprenista é uma comunidade e centro de recursos dedicado a capacitar mulheres empreendedoras. Ela oferece uma plataforma para networking, educação e apoio, com eventos, podcasts e programas de premiação que celebram líderes empresariais femininas de sucesso. A organização fornece aos membros ferramentas valiosas, insights e conexões para ajudá-las a prosperar em suas jornadas empreendedoras.

Descrição

• Own the member journey from onboarding through renewal • Oversee daily operations and performance of the community team • Monitor team deliverables and foster innovation, inclusivity, high performance, and continuous improvement • Work cross-functionally with partnerships, growth, marketing, and special projects teams • Manage the departmental roadmap, priorities, and key initiatives • Provide project management for community programming and initiatives • Identify trends and opportunities to streamline operations and strengthen engagement • Develop membership tiers and lead implementation • Own the Entreprenista Entourage, affiliate, and co-marketing partner programs in PartnerStack • Lead hiring, capacity planning, scopes of work, time tracking, overtime, PTO, and contractor invoices • Build, manage, train, and evolve the community team • Own KPI dashboards, community health scorecards, retention and churn analysis, renewal projections, and member demographics • Develop processes for collecting and leveraging member feedback • Audit email flows, onboarding processes, and customer support materials and execute optimizations • Own community guidelines, moderation systems, member support, retention policies, service levels, and escalations • Develop member growth and offer expansion strategies • Build and lead the Member Success function, including onboarding, retention, renewals, and expansion • Own the member communications calendar and approve member-facing content • Advocate for member perspectives in strategic decisions and product enhancements • Supervise multi-channel communication campaigns • Set member and partner events strategy and calendar and own event ROI • Own the member technology stack, including Circle, HubSpot, SamCart, Klaviyo, Typeform, PartnerStack, Zapier, and Luma • Lead AI and automation for the department and train the team

🎯 Requisitos

• 5+ years experience in customer success, community management, account management, marketing, or communications • 3+ years of past experience including sales, marketing, communications and/or related responsibilities • Bachelor's degree required • Excellent written, verbal communication, and presentation skills • Passion for building relationships and providing an amazing customer experience • Track record of highly-professional customer service in a fast-paced, dynamic environment • Savvy with Claude and other AI tools • Self-motivated, proactive team player and problem-solver with a bias for action • Ability to define and execute projects independently • Strong project management skills • Adaptive and able to remain calm under pressure • Process- and data-oriented, with ability to identify inefficiencies and develop enhancements or intuitive solutions • Strong understanding of marketing strategies and analytics • Excellent time management and organizational skills • Experience leading a distributed team of employees and contractors • Experience managing budgets and vendors and building ROI cases for headcount and programs • Strong business acumen • Team player and all-hands-on-deck mentality • High energy and ability to motivate and inspire others • Hands-on admin experience with HubSpot, Circle, Klaviyo, SamCart, PartnerStack, Typeform, Luma, Zapier, ClickUp, and Google Workspace • Comfort using AI tools to automate work

🏖️ Benefícios

• Remote work • Full-time employment • Opportunity to join a women-led company • Opportunity to support and empower women founders and leaders • Work with a growing team and community-focused organization

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