Customer Success Manager

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🕒 Julho 29

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equivant

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1984

🏛️ Governo

⚖️ Jurídico

☁️ SaaS

Government • Legal • SaaS

A equivant é uma empresa dedicada a melhorar o ecossistema de justiça, fornecendo soluções inovadoras que agilizam processos, melhoram as comunicações e aumentam a eficiência para as agências de justiça. Com foco em todo o processo de justiça, desde o incidente até o resultado, a equivant oferece recursos e expertise adaptados às necessidades dos tribunais, sistemas de correção e supervisão, garantindo que todas as partes interessadas tenham acesso às informações e ferramentas necessárias para uma melhor tomada de decisão.

Descrição

• Own strategic customer relationships • You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders. • You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing. • Drive expansion and growth of our solutions • You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward. • Manage customer health in a CRM • You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond. • Serve as the voice of the customer internally • You will bring customer feedback, feature requests, and sentiment into product and leadership conversations. You will help shape how we build, prioritize, and communicate with customers.

🎯 Requisitos

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role • Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment • Proven ability to learn new complex software • Track record of driving retention and expansion revenue • Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations • Familiarity with customer success platforms (ChurnZero experience a strong plus) • Highly organized, proactive, and comfortable operating with ambiguity • Ability to travel up to 30% for on-site customer visits and QBRs • Preferred Experience in the criminal justice, courts, corrections, or public sector technology space or similar “case management” type software systems (healthcare, clinical)

🏖️ Benefícios

• Competitive compensation • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development