Renewals Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 1 dia.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

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Everway

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📚 Educação

☁️ SaaS

Education • Accessibility • SaaS

A Everway é uma empresa de tecnologia especializada na criação de ferramentas inovadoras projetadas para aprimorar o aprendizado e a acessibilidade tanto em ambientes educacionais quanto no local de trabalho. Com foco em compreender e capacitar indivíduos com diversas necessidades de aprendizagem, seus produtos apoiam a alfabetização, acessibilidade matemática e experiências de aprendizado inclusivas. Anteriormente conhecida como n2y e Texthelp, a Everway visa quebrar barreiras e promover a neuroinclusão, garantindo que todos tenham a oportunidade de prosperar em seus ambientes educacionais e profissionais.

Descrição

• Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals that align with retention goals • Proactively engage with customers ahead of renewal dates to discuss contract terms, address questions, and confirm continued commitment • Collaborate with Sales and Customer Success on renewal terms, compliance documentation, pricing, contract structure, and renewal risks • Negotiate renewal terms and pricing, applying discounting and pricing policies to maximize retention and revenue • Track renewal activities and stages, monitor retention goals, forecast quarterly revenue retention, and surface customer journey insights, risks, and expansion opportunities • Use CRM tools such as Salesforce and Gong to manage renewal activities and maintain accurate records • Identify at-risk accounts and develop retention strategies with Customer Success Managers and sales teams • Maintain knowledge of product updates and communicate value propositions to customers • Continuously improve renewal workflows for greater efficiency and customer-friendliness

🎯 Requisitos

• 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS • Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment • Strong negotiation and relationship management skills, with a customer-focused approach • Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals • Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously • Knowledge of the education sector, particularly K-12 or higher education, with an understanding of common renewal challenges in educational institutions • Familiarity with subscription-based business models, recurring revenue, and contract management • Experience collaborating with cross-functional teams, such as Customer Success, Sales, and Finance, to support retention and revenue goals • Understanding of churn metrics, renewal forecasting, and other key performance indicators (KPIs) related to customer retention • Bachelor’s degree or equivalent experience in business, education, or a related field (desirable)

🏖️ Benefícios

• Bonus opportunities • Flexible work schedules • Comprehensive health and wellness benefits • Flexible time off plans • Career growth through development programs • Collaborative, innovative culture • Competitive salary

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