Director of Installation

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Express Flooring

SiteLinkedInTodas as Vagas

51 - 200 funcionários

👥 B2C

🏗️ Construção

💰 Venture Round em 2020-01

B2C • Construction

A Express Flooring é uma empresa de pisos residenciais que oferece consultorias de design em casa, estimativas gratuitas no local e instalação completa de pisos para proprietários. A empresa disponibiliza uma ampla seleção de produtos, incluindo carpetes, luxury vinyl plank (LVP), madeira maciça, laminados e revestimentos cerâmicos, além de serviços como remoção gratuita de móveis, preparação do contrapiso, instalação profissional no dia seguinte e garantia vitalícia da instalação. Atua em diversas regiões metropolitanas de vários estados dos EUA, incluindo Arizona, Califórnia, Nevada, Novo México, Oklahoma e Texas, entre outros, e oferece opções de financiamento e promoções especiais. Com operações estabelecidas desde 2004, consultores de design locais e equipes próprias de instalação, a Express Flooring é focada em clientes residenciais e na praticidade de comprar pisos sem sair de casa.

Descrição

• Lead installation execution, satellite operations, and market performance across the Northeast • Report to the Chief Operating Officer • Lead and develop Market Operations Managers through expectations, operating reviews, field visits, action plans, and follow-through • Build a regional leadership bench and partner with Talent Acquisition on recruitment, onboarding, development, retention, and performance management • Own installation production from project readiness and scheduling through crew assignment, completion, documentation, and closeout • Maintain installer capacity through recruiting, qualification, onboarding, engagement, performance management, and retention • Set standards for workmanship, professionalism, customer communication, jobsite conduct, and compliance • Oversee material receipt, storage, project staging, installer load-out, returns, transfers, and reconciliation across satellite locations • Maintain inventory discipline and resolve shortages, damage, missing items, and transaction errors with Distribution • Establish standards for facility organization, material handling, equipment, access, security, and operational readiness • Own installation-related customer escalations and service recovery • Use complaints, reviews, warranty activity, and customer feedback to improve execution • Manage production, quality, installer capacity, labor, material loss, safety, revenue, expense, profitability, and capital targets • Lead operational readiness and go-live execution for new Northeast markets • Develop contingency plans for leadership, installers, materials, customer communication, and service performance • Partner cross-functionally with Sales, Customer Service, Order Processing, Ratings and Reputation, Distribution, Purchasing, Finance, IT, HR, Real Estate, and Expansion • Ensure compliance with safety, warehouse, vehicle, equipment, employment, and contractor requirements • Maintain incident-response practices and protect company assets and customer property

🎯 Requisitos

• 10+ years of progressive leadership experience in multi-site installation, field service, market operations, home services, or a related operating environment • Proven success leading multiple locations and developing market leaders, coordinators, and field teams at scale • Experience building and managing subcontractor or independent installer networks, including capacity planning, recruiting, onboarding, quality, performance, and retention • Experience overseeing satellite or branch operations, material control, scheduling, service recovery, safety, and new-market launches • Track record of improving production, quality, customer satisfaction, service costs, and profitability • Strong financial judgment with experience managing operating budgets, labor, service costs, credits, and market profitability • Ability to analyze performance, identify root causes, resolve conflict, and create accountability across teams and functions • Experience working with ERP, CRM, scheduling, and field-service systems • Ability to travel frequently throughout the Northeast and remain actively engaged with teams and operating locations • Bachelor’s degree; equivalent relevant leadership experience will also be considered • Candidates must reside in Northeastern United States

🏖️ Benefícios

• Performance bonus • Comprehensive medical, dental, and vision plan options • Free virtual healthcare for employees and family members • Health Savings Account (with HDHP enrollment) • Health & dependent care flexible spending accounts • Company-paid basic life insurance • Voluntary supplemental life insurance • Company-paid short-term disability insurance • Voluntary long-term disability • Company-paid Accident and Hospital Indemnity • Free Bereavement and Life Planning Support for employees and family members • 401(k) with company match (Pre-tax & Roth options) • Paid PTO, bereavement leave, and maternity leave • 7 company-paid holidays • Employee Assistance Program (EAP) • Opportunity to make a meaningful impact in a growing company • Recognized Top Workplace culture • Growth potential, job security, and competitive earnings

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