Senior Manager, Sales – Shelter & Breeder Channels

🕒 Maio 22

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Fetch Pet Insurance

SiteLinkedInTodas as Vagas

201 - 500 funcionários

👥 B2C

⚕️ Seguro de Saúde

B2C • Healthcare Insurance

A Fetch Pet Insurance é uma fornecedora de seguros para animais de estimação focada no consumidor, que oferece uma cobertura abrangente para acidentes e doenças de cães e gatos, além de pacotes opcionais de bem-estar e benefícios para membros. A empresa reembolsa despesas veterinárias (até 90%) para tratamentos cobertos, fornece acesso à telemedicina 24 horas por dia, uma farmácia online com reembolsos para medicamentos qualificados e um aplicativo móvel para envio e acompanhamento de sinistros. A Fetch faz parcerias com seguradoras e abrigos, enfatiza a cobertura para condições hereditárias e dentárias e atua diretamente com proprietários de animais de estimação nos EUA e Canadá.

Descrição

• Lead, coach, and develop the Breeder Sales team to meet and exceed growth targets, apply versatile strategies to meet customers needs, and apply strong sales tactics in an all-outbound sales environment. • Manage daily outbound engagement operations, including calls, emails, callbacks, and onboarding campaigns for new policyholders. • Monitor team performance, KPIs, and quality assurance standards to ensure a high level of sales growth and targets are met/exceeded. • Develop and implement strategies to improve insurance attachment rates, working with the sales team and alongside partners to identify and execute opportunities for program improvement by leveraging unique customer journeys. • Monitor partner performance and conversion, and work to improve via communication and collaboration with key strategic partners. • Assure invoicing is accurate and timely for partners and meets budget CAC targets and spend allowance. • Train, refine, and develop new and existing employees in outbound sales tactics and best-in-class conversion and retention strategies. • Track and report on all KPIs by channel, team and individual sales agent. • Drive retention performance across shelter partner channels by reducing early policyholder churn and improving onboarding success metrics. • Partner closely with Shelter Sales, Retention, Member Experience, and Operations teams to ensure a seamless and consistent customer journey. • Analyze trends, reporting, and customer feedback to identify opportunities for process improvement, call contact rate increase, call talk time efficiencies, and retention optimization.

🎯 Requisitos

• 3+ years of leadership or management experience in sales, customer success, retention, member experience, or call center operations. • Experience managing outbound engagement or customer onboarding teams preferred. • Strong coaching, communication, and employee development skills. • Proven ability to drive a sales organization to exceed sales goals, retention, engagement, and customer satisfaction performance metrics. • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Strong analytical and problem-solving capabilities with a data-driven mindset. • Proficiency with CRM systems, reporting tools, and customer engagement platforms. • Strong technical skills. • Experience working cross-functionally with sales, operations, or customer support teams. • Passion for pets and commitment to delivering exceptional customer experiences.

🏖️ Benefícios

• Comprehensive Medical, dental, and vision plan for you and your family • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available • Highly competitive 401(k) matching • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days • Paid company (9) holidays, including (1) floating holiday • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year • Educational Assistance Program • Fetch Discount Perks Program • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible • Employee Referral Incentive • Tuition Assistance • Commuter Benefits • Employee Assistance Program (EAP)