Customer Success Analyst

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🕒 Junho 2

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Fortive

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

🏢 Corporativo

⚕️ Seguro de Saúde

💰 Post-IPO Equity em 2020-03

Enterprise • Healthcare Insurance

A Fortive é uma empresa global de tecnologia industrial que se especializa em oferecer soluções avançadas para a área da saúde, soluções operacionais inteligentes e tecnologias de precisão. Com uma equipe de 18. 000 colaboradores, a Fortive trabalha para resolver desafios técnicos complexos, promovendo operações industriais mais seguras, inteligentes e eficientes. A empresa enfatiza sustentabilidade, integridade e melhoria contínua, buscando um futuro mais forte, mais seguro e mais inteligente. A Fortive foi reconhecida como uma das empresas mais responsáveis dos Estados Unidos, demonstrando seu compromisso com impacto social e ambiental positivo.

Descrição

• Own and manage customer relationships within your portfolio, focusing on adoption, retention, and long‑term value • Build trusted advisor relationships with customers at various levels, including Director and VP stakeholders • Proactively identify risks, opportunities, and improvement areas to enhance the customer experience • Advocate for customer needs internally by collaborating with Product, Services, Support, and Account Management teams • Educate customers on product updates, roadmap initiatives, and Intelex programs • Track customer health metrics and maintain clear success plans and action items • Identify and manage risks through to resolution, ensuring timely follow‑up and communication • Conduct Strategic Business Reviews for key and strategic accounts • Capture customer success stories and support reference and advocacy initiatives • Partner with Services and Account Management to support account growth through adoption, up‑sell, and cross‑sell opportunities • Contribute to Customer Success campaigns in partnership with Marketing and CS leadership • Continuously develop product knowledge to confidently communicate value and roadmap direction

🎯 Requisitos

• 2+ years of experience in a SaaS or technology environment (Customer Success, Account Management, Consulting, Project Management, or similar) • Strong written and verbal communication skills in English • Proven ability to build and maintain strong customer relationships • Analytical mindset with strong problem‑solving and decision‑making skills • Experience working with CRM and/or customer support platforms • Ability to manage multiple priorities with strong organization and attention to detail • Demonstrated success supporting customer retention and satisfaction • Experience or knowledge of Environmental, Health, Safety, or Quality (EHSQ) is a nice-to-have

🏖️ Benefícios

• Opportunity to work with a global, market‑leading SaaS company • A collaborative and inclusive culture that values growth and learning • Exposure to enterprise customers across multiple industries • Ongoing professional development and product enablement • Competitive compensation and benefits package • Flexibility to work in a hybrid or remote environment (role dependent) • A clear path to grow your career in Customer Success and beyond