HPC Service Delivery Manager

🕒 Outubro 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $149.469 - $201.250 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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General Dynamics Information Technology

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1954

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A General Dynamics Information Technology é uma empresa na vanguarda da inovação tecnológica, oferecendo uma ampla gama de serviços, incluindo consultoria, modernização digital e serviços de aplicações. A empresa atua fortemente na implementação de soluções relacionadas a Inteligência Artificial (IA), Cloud Computing, Cybersecurity, High-Performance Computing (HPC) e tecnologias quânticas. A GDIT é comprometida em apoiar os setores governamental e de defesa, fornecendo serviços críticos para a missão, como logística e gestão da cadeia de suprimentos, inteligência e segurança interna. A empresa também prioriza práticas de contratação diversas e inclusivas e promove ativamente o bem-estar dos colaboradores. Por meio de suas soluções de aceleração digital e do uso pioneiro de tecnologias emergentes, a GDIT busca impulsionar as missões das agências e enfrentar desafios tecnológicos complexos.

Descrição

• Oversee end-to-end delivery, reliability, and optimization of large-scale computing clusters, storage systems, and specialized software stacks • Monitor daily infrastructure performance, track bottlenecks, and manage compute clusters, job schedulers, and parallel file systems • Ensure SLAs, uptime commitments, and vendor contracts are met • Maintain data privacy, regulatory standards, and internal security policies • Track and enforce SLAs and KPIs to meet or exceed client expectations • Serve as the primary client contact for communication, escalations, service reviews, and feedback • Coordinate major incident responses, root-cause analysis, and downtime reduction • Coordinate with engineering, support desks, and operations teams on contract-related service delivery • Apply ITIL frameworks to streamline processes and improve service quality • Review and develop required contract deliverable documentation • Manage assigned personnel through performance management, development, engagement, conflict resolution, communication, delegation, and diversity and inclusion initiatives

🎯 Requisitos

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Engineering • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related scientific discipline • 10+ years of related experience • 7 to 15 years of IT infrastructure or technical service delivery experience • Deep technical background in Linux systems administration, cluster orchestration, or cloud-based HPC platforms • Experience in IT service management, technical operations, or project management • Direct exposure to HPC environments, parallel computing, or AI/GPU clusters • Familiarity with ITSM/ITIL principles and cluster management tools • Strong communication, conflict resolution, vendor management, technical writing, and analytical problem-solving skills • US Citizenship required • Must currently possess NACI (T1) public trust/other requirement • Less than 10% travel required

🏖️ Benefícios

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre- and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance

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