Market Development Account Advisor

Vaga não está no LinkedIn

🔥 13 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $83.000 - $102.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Desenvolvimento de Negócios (BDR)

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GEOTAB

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

📦 Logística

🏭 Manufatura

💼 Consultoria

Logistics • Manufacturing • Consulting

A Geotab é líder global em telemática comercial, unindo paixão, criatividade e inovação. É dedicada a impulsionar a tecnologia, capacitar empresas e tornar as estradas mais seguras para todos. A Geotab promove um ambiente de trabalho dinâmico, oferecendo um modelo híbrido flexível que combina os benefícios do trabalho no escritório e remoto. A empresa é comprometida com o desenvolvimento de talentos por meio de diversos programas, bolsas e estágios, refletindo seu investimento na próxima geração. A Geotab aparece com destaque em diversos prêmios e veículos de mídia, reforçando seu papel como uma das principais referências do setor.

Descrição

• Build strong, consultative customer relationships and ensure Geotab Altitude products and services exceed client needs • Promote and drive platform adoption by creating measurable customer goals aligned with business objectives • Demonstrate platform features and architecture, including advanced configurations, integrations, and custom workflows • Onboard and train Altitude customers and partners • Audit and refine documentation based on product changes and user feedback • Develop role-based learning paths and interactive onboarding content, including tutorials and videos • Translate recurring customer feedback into actionable insights for roadmap development with Product Management • Collaborate with Support to resolve customer issues • Identify customer success stories and assist with case studies, blog posts, and industry-event content • Analyze feedback trends, identify friction points, develop action plans, and communicate changes to customers • Monitor account health metrics, intervene with at-risk accounts, and escalate appropriately • Work closely with Sales, Support, Solutions Engineering, Product Development, Marketing, and Business Development teams

🎯 Requisitos

• 3–5+ years of experience in Customer Success, Account Management, or related positions, including direct work with business and enterprise customers • Experience leveraging customer success tools such as Salesforce and other CRM platforms • Ability to travel up to 25%; a passport is required • 3–5 years of experience within or alongside a technical or engineering organization, or knowledge of the high-technology industry • Strong understanding of SaaS, GIS, and enterprise software • Extensive experience with APIs, reporting, and/or business analysis • Ability to troubleshoot technical issues and understand complex data structures • Superior negotiation, conflict resolution, and relationship management skills • Excellent verbal and written communication skills, including presenting complex information to technical and non-technical audiences • Ability to stay current with technology and adapt to changing technology and market demands • Strong organization, prioritization, and time management skills • Ability to engage with all levels of the organization • Technical competence with software programs, including Google Suite for business (Sheets, Docs, Slides) • Must be eligible to work in the United States; eligibility verified through E-Verify • Ability to pass a background check

🏖️ Benefícios

• Flex working arrangements • Home office reimbursement program • Baby bonus & parental leave top up program • Online learning and networking opportunities • Electric vehicle purchase incentive program • Competitive medical and dental benefits • Retirement savings program • Great benefits • Fun and inclusive work culture