Client Care Manager – Licensed Customs Broker

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $60.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 6 dias.
• As vagas desta empresa costumam ser preenchidas em 51 dias.

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GHY International

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1901

📦 Logística

💼 Consultoria

🏭 Manufatura

Logistics • Consulting • Manufacturing

A GHY International é uma provedora líder de serviços de comércio e corretagem especializada em despachos aduaneiros e conformidade comercial para importadores da América do Norte. Estabelecida em 1901, a GHY oferece suporte abrangente para empresas envolvidas no comércio global, garantindo que naveguem pelas complexas regras e regulamentos que regem as remessas. Com foco em serviços sem complicações e com bom custo-benefício, a GHY International ajuda os clientes a facilitar um alto volume de importações e exportações anualmente, posicionando-se como um parceiro de confiança no comércio internacional.

Descrição

• Lead and develop a team responsible for timely, compliant, and exceptional client service • Build a team culture centered on accountability, collaboration, client care, and service excellence • Provide feedback, mentoring, goal-setting, and performance coaching • Manage schedules, coverage, workloads, and staffing needs • Lead team huddles and communicate priorities, expectations, regulatory updates, and business needs • Identify skill gaps, create development plans, and strengthen technical knowledge • Participate in hiring, staffing assessments, onboarding, and training planning • Develop client partnerships through proactive communication and problem-solving • Serve as an escalation point and coordinate solutions for client challenges • Collaborate with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams • Ensure client SOPs are accurate, current, and followed • Lead major-account client visits and participate in business reviews and follow-up planning • Support new-client onboarding, systems integration, database setup, reporting, and SOP development • Participate in client training, software demonstrations, retention initiatives, and additional-solution opportunities • Ensure import and export activities meet CBP, PGA, and regulatory requirements • Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows • Review production and error reporting, identify trends, determine root causes, and drive corrective action • Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy • Monitor regulatory and industry developments and translate them into team guidance • Improve processes, efficiency, quality, and responsible use of automation and AI-enabled tools • Collaborate across Operations, Trade Services, Billing, Innovation, Training, and other teams

🎯 Requisitos

• 5+ years of customs brokerage, trade, or related industry experience • Experience leading, coaching, or developing others • Certified Customs Specialist (CCS) designation • Strong working knowledge of U.S. customs brokerage operations and regulatory requirements • Active U.S. Customs Broker License required for remote candidates • Advanced knowledge of U.S. Customs regulations • Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements • Experience working with customs brokerage software and EDI • Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools • Strong people leadership, coaching, and team-development skills • Exceptional client service and relationship-management abilities • Strong analytical, troubleshooting, and conflict-resolution skills • Ability to manage competing priorities and deadlines in a fast-moving customs environment • Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners

🏖️ Benefícios

• Performance-based bonus program • Remote work flexibility • Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage • Ongoing learning through internal university and leadership development programming • Giveback Committee, Social Committee, and Cultural Ambassadors activities • Approximately 15–20% travel including client visits and business needs • After-hours support may be required on a rotational or as-needed basis • Up to two statutory holidays may be required annually

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