Manager, Technical Solutions

🔥 12 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $108.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Descrição

• Deliver on-site instruction, training, and technical support for new and existing customers • Partner with OEMs to provide pre- and post-delivery connectivity training • Organize and coordinate international training efforts with the North American team • Partner with Sales and Customer Support to align customer-facing processes • Plan and coordinate project schedules, goals, and milestones • Make project assignments as needed • Manage projects within established budgets, timelines, and specifications • Create technical documentation and provide project progress updates • Support company-wide strategies and initiatives to improve customer responsiveness and achieve business objectives • Demonstrate Gogo’s mission, values, and customer service philosophy through customer interactions and collaborative teamwork

🎯 Requisitos

• Bachelor’s Degree in a related discipline and/or an aviation-related certification • 5+ years of aviation experience or an equivalent combination of education and sales experience • Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications • Experience with computer networks, network topology, and cybersecurity best practices • Outstanding presentation skills with the ability to communicate technical concepts effectively • Must be located in the Northeastern region of the United States • Experience delivering technical or connectivity training within the aviation industry • Experience supporting OEM customer relationships before and after aircraft delivery • Exposure to international customer training or support programs • Knowledge of aviation connectivity technologies and customer environments • Ability to coordinate technical projects across multiple teams or regions • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools • Ability to work cross-functionally with Sales, Customer Support, OEMs, and geographically dispersed teams

🏖️ Benefícios

• Target Annual Short-Term Incentive: Bonus Plan at 10% of Annualized Base Pay • Eligible for Incentive Stock Program • Medical coverage • Dental coverage • Vision coverage • Immediate vesting 401k plan • Paid time off • Volunteer time off • Employee Stock Purchase Plan

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