Travel Client Success Specialist

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🕒 Junho 26

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Hello Sunshine Travels

SiteLinkedInTodas as Vagas

1 - 1 funcionários

Fundada em 2023

🏨 Hospitalidade

💼 Consultoria

📦 Logística

Hospitality • Consulting • Logistics

A Hello Sunshine Travels é uma agência de viagens boutique focada no consumidor, liderada por uma agente dedicada (Heather) que se especializa no planejamento de férias personalizadas. A agência organiza cruzeiros, estadias em resorts e pacotes all-inclusive, férias em família e viagens temáticas para resorts como Disney e Universal, além de organizar viagens para concertos e eventos esportivos. Destaca-se por seus itinerários sob medida, conveniência e a criação de experiências memoráveis para famílias, casais e viajantes solos.

Descrição

• Build and maintain professional relationships with prospective and existing clients • Consult with clients to identify travel goals, preferences, and budget requirements • Research and recommend travel solutions, including cruises, resorts, hotels, vacation packages, tours, and other travel services • Coordinate reservations and assist clients throughout the planning and booking process • Maintain accurate client records and documentation while ensuring confidentiality and data integrity • Respond promptly and professionally to client inquiries through email, phone, and virtual communication platforms • Conduct follow-up communications to encourage repeat business, referrals, and long-term client relationships • Assist with business development efforts through networking, relationship-building, referrals, and social media engagement • Stay informed on travel industry updates, supplier offerings, promotions, and destination knowledge • Deliver a high level of customer service while maintaining professionalism, accuracy, and attention to detail

🎯 Requisitos

• Excellent verbal and written communication skills • Strong organizational and time management abilities • Ability to work independently in a remote environment while meeting deadlines • Customer service, hospitality, sales, or travel industry experience is preferred but not required • Comfortable learning new technology and web-based booking systems • Professional demeanor with strong problem-solving and interpersonal skills • High level of integrity, accountability, and commitment to client satisfaction

🏖️ Benefícios

• Fully remote work environment • Flexible scheduling options • Comprehensive onboarding and ongoing training • Professional mentorship and continuing education opportunities • Access to industry resources and travel supplier partnerships • Opportunities for career growth and professional development • Supportive, collaborative team culture focused on delivering exceptional client experiences