Customer Service Representative – Logistics, B2B

🕒 3 dias atrás

🇲🇽 México – Remoto

💵 $1.300 - $1.400 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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HireHawk

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A HireHawk é um serviço de recrutamento especializado na formação de equipes globais rigorosamente validadas para empresas, reduzindo significativamente os custos de contratação em até 80%. Oferece uma solução completa que abrange planejamento, sourcing, vetting, contratação, gestão de folha de pagamento (payroll) e compliance, tudo pensado para simplificar o processo de hiring. A HireHawk também foca em otimizar a experiência do candidato com triagens abrangentes, sourcing rápido e pacotes de remuneração competitivos, garantindo que cada contratação atenda às necessidades específicas de seus clientes.

Descrição

• Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing • Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information • Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues • Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy • Investigate information that appears incorrect or inconsistent rather than processing it without question • Escalate discrepancies and proactively communicate with appropriate team members to reach a resolution • Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data • Support customer inquiries professionally through email as knowledge of the business grows • Gradually handle occasional inbound and outbound customer calls after becoming comfortable with the company’s products and processes • Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize anomalies

🎯 Requisitos

• Previous customer service, customer-facing, or operational support experience • Advanced English proficiency across speaking, writing, and reading • Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations • Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data • Ability to recognize unusual or incorrect figures and investigate them before proceeding • Professional written communication skills and confidence asking questions or raising concerns when information is unclear • Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment (nice to have) • Experience entering or reviewing high volumes of sales orders or transactional information (nice to have) • Previous exposure to logistics, warehousing, freight, or supply chain operations (nice to have) • Experience working with spreadsheets, order management platforms, ERP systems, or similar business software (nice to have) • Previous experience communicating with U.S.-based customers or teams (nice to have)

🏖️ Benefícios

• Remote work • Full-time, long-term contractor arrangement • Structured onboarding and support for professionals working remotely