Support Engineer

🕒 Junho 26

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Huzzle.com

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🎯 Recrutamento

👥 RH Tech

☁️ SaaS

💰 $1.780.791 Pre Seed Round - Huzzle em 2024-04

Recruitment • HR Tech • SaaS

A Huzzle é uma plataforma de Early Careers que conecta estudantes, sociedades estudantis e empregadores. Começando como um CRM para sociedades estudantis pré-profissionais, a Huzzle evoluiu para a plataforma de carreira universitária utilizada por mais de 100.000 talentos no Reino Unido.

Descrição

• Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture. • Investigate customer-reported issues and reproduce bugs across the platform. • Use Cursor or similar AI-assisted development tools to trace errors, inspect code, and identify root causes. • Write clean, maintainable TypeScript code to resolve bugs and improve application stability. • Contribute fixes across both frontend and backend systems. • Communicate technical solutions clearly through customer-facing emails. • Help customers troubleshoot issues while maintaining professionalism and empathy during challenging situations. • Collaborate with Product, QA, and Engineering teams to prioritize fixes and improve product reliability. • Document common issues, solutions, and troubleshooting processes within internal knowledge bases. • Assist with monitoring, testing, and continuous improvement initiatives.

🎯 Requisitos

• Basic experience with JavaScript and TypeScript development. • Familiarity with modern web technologies including Next.js, React, Node.js, SQL databases, and Supabase. • Strong debugging, troubleshooting, and problem-solving skills. • Excellent written English communication skills with the ability to explain technical concepts clearly to customers. • Comfortable communicating directly with customers and handling technical issues professionally and empathetically. • Ability to work independently, take ownership of tasks, and manage priorities with minimal supervision. • Strong attention to detail and a willingness to learn new technologies and tools quickly. • Experience using AI-assisted development tools such as Cursor or similar IDE tools is advantageous. • Previous customer support or technical support experience is preferred. • Experience contributing to production applications or independently shipping software features is a plus. • Understanding of software testing, troubleshooting methodologies, and root-cause analysis is beneficial. • Successfully diagnose and resolve customer issues accurately and efficiently. • Deliver high-quality bug fixes with minimal oversight while maintaining code quality standards. • Communicate technical problems, resolutions, and next steps clearly to both customers and internal teams. • Provide professional, calm, and customer-focused support, particularly during high-pressure situations. • Contribute to internal documentation, runbooks, and knowledge bases to reduce recurring issues and improve team efficiency.

🏖️ Benefícios

• 💻 Fully Remote: Work from anywhere with international teams • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals