Family Success Manager

🕒 Julho 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $40.000 - $45.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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InGenius Prep

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A InGenius Prep é uma consultoria educacional global especializada em aconselhamento para admissões em faculdades e escolas de pós-graduação. Com mais de 150 Ex-Membros de Comissões de Admissão das 30 principais escolas dos EUA, a InGenius Prep oferece orientação abrangente para estudantes que visam universidades de elite, como as instituições da Ivy League. Seus serviços variam desde mentoria acadêmica e tutoria de matérias até preparação para testes e aconselhamento de carreira. A InGenius Prep utiliza uma abordagem holística para desenvolver o perfil competitivo de cada estudante, focando no desempenho acadêmico, desenvolvimento de liderança e crescimento pessoal. Localizada em diversos países, a InGenius Prep busca ajudar estudantes ao redor do mundo a aprimorar suas candidaturas e garantir aceitação em escolas de alto ranking.

Descrição

• Proactively establish long-term, positive communication with parents and promptly report students' progress in academics, applications, and related areas • Understand each family's concerns, communication preferences, and expectations; provide appropriate guidance and emotional support • Respond and coordinate immediately when issues arise so parents feel understood and supported • Assist in matching relevant support products (e.g., courses, mentor services, or external resources) based on changes to a student's learning path or new goals • Collect feedback and help optimize service processes to improve customer satisfaction and referral rates • Collaborate with college advisors, former admissions-officer consultants, and program managers to ensure services meet family needs • When the mentoring team develops admission advising roadmaps, school selection plans, or application strategies, promptly communicate and incorporate family needs and considerations into the plans • Track key data such as service completion rates, parent communication logs, and student status; proactively identify service risks and intervene to coordinate • Relay family needs to academic research, curriculum, and operations teams • Coordinate information flow between internal mentors and external parents to ensure consistent messaging and synchronized timing

🎯 Requisitos

• Bachelor's degree or above; majors in education, psychology, management, communications, or related fields preferred • At least 2 years of experience in educational services, customer success, project management, or high-end client services • Excellent communication skills, emotionally composed, able to handle clients with high expectations • Strong project awareness and clear logical thinking; able to prioritize multiple tasks and consistently drive progress • Fluent in English, able to communicate directly with overseas mentors or parents • International education background or familiarity with U.S. undergraduate / Commonwealth study systems is a plus

🏖️ Benefícios

• Paid time off • Parental leave • Remote work flexibility • Professional development • Collaborative work environment