Sr Customer Success Manager

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Jitterbit

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🔌 API

🤖 Inteligência Artificial

💰 Private Equity Round em 2020-11

SaaS • API • Artificial Intelligence

A Jitterbit é uma empresa que oferece uma plataforma unificada low-code com IA, chamada Harmony, para integração, orquestração, automação e desenvolvimento de aplicações. Sua plataforma ajuda a simplificar operações e acelerar a transformação dos negócios conectando aplicações, dados, sistemas e processos. A Jitterbit oferece uma Integration Platform as a Service (iPaaS), gerenciamento de APIs e recursos para integração perfeita com milhares de aplicações, incluindo Salesforce Data Loader, EDI, integração com ERPs e muito mais. Suas soluções atendem a diferentes áreas, como TI, finanças, recursos humanos e marketing, com casos de uso como rastreamento de ativos, gestão de despesas de funcionários e geração de leads, entre outros.

Descrição

• Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. • Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. • Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. • Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. • Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. • Based in Sao Paulo, Brazil, you will be the local face of Jitterbit for our Latam clients.

🎯 Requisitos

• A proven track record in showcasing your ability to manage and grow customer accounts within a B2B environment • Ability to identify upsell, cross-opportunities • Ideally you will have a sales background • Exceptional communication skills, spanning in-person meetings, phone conversations, and written correspondence in both Portuguese and English • Strategic thinking and planning capabilities, enabling you to develop and execute effective account and territory plans. • You have had experience in a high-growth, fast-paced start-up which will enable you to quickly learn the Jitterbit product and value proposition • Familiarity with SaaS and B2B technology sales, providing you with the knowledge to navigate complex customer landscapes. • Not required but desirable if you have experience in integration/iPaaS/API Management • An entrepreneurial mindset that embraces innovative problem-solving and an eagerness to explore new approaches. • Strong organizational skills and an acute attention to detail, ensuring meticulous account management and issue resolution. • Collaborative nature, allowing you to work seamlessly with colleagues from diverse backgrounds to • Demonstrate strong adaptability and resilience, emotional intelligence, and cultural empathy. • Experience with CRM systems, knowledge of communication platforms (Slack or similar), and product usage data analysis

🏖️ Benefícios

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes. • Career development and mentorship • A flexible, remote-friendly company with personality and heart