Field Service Team Lead

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🔥 9 horas atrás

🏛️ District of Columbia, New Jersey, +4 estados a mais – Remoto

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $94.000 - $151.800 / ano

⏰ Tempo Integral

🟠 Sênior

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Johnson & Johnson

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1886

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson é uma empresa global de saúde que descobre, desenvolve, fabrica e comercializa medicamentos, terapias e dispositivos médicos em várias áreas terapêuticas, incluindo oncologia, neurociência, imunologia, cuidados cardiopulmonares e cardiovasculares, ortopedia, cirurgia e visão. A empresa opera programas de pesquisa e desenvolvimento em grande escala, desenvolvimento clínico e fabricação, além de estar ativa em programas para funcionários, sustentabilidade, iniciativas de saúde global e engajamento comunitário em todo o mundo.

Descrição

• Lead and work with a team of Field Service Engineers • Manage account schedules and perform installation, operation, repair, and modification of equipment within the assigned territory • Manage the region and schedule technical/engineering work supporting Biosense Webster products • Respond to emergency service requests, troubleshoot causes, and take corrective action • Provide guidance to doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives • Develop and maintain preventive maintenance programs and equipment service records • Advise and assist with equipment design changes to improve efficiency and reduce operating costs • Develop project plans for installation planning of new equipment • Manage customer expectations and customer satisfaction • Complete Service Management System updates and documentation • Process RMA returns and manage personal and regional inventories and audits • Support beta-site installations, advanced repairs, core team participation, product improvements, and regional training • Assist with on-the-job training for Field Service Engineers • Serve as the regional primary escalation point for service-delivery support issues • Communicate business issues and opportunities to the next management level • Ensure assigned Field Service Engineers follow Health, Safety, and Environmental guidelines • Ensure compliance with federal, state, local, and Company regulations, policies, and procedures • Perform other duties as assigned

🎯 Requisitos

• Vocational/Trade Certificate with preferably 4/6 years related work experience • Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field • Associate degree with 6 years’ experience as a biomed in hospital environment or in medical • Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer • Project Management, Presentation, and good communication skills • Customer service experience and data analysis experience • Leadership skills, preferably with experience leading teams • English verbal and written communication skills • Excellent negotiation and collaboration skills • Problem-solving skills • Knowledge of service management system is a plus • Strong understanding of electrophysiology/ablation market • Ability to travel on short notice; frequent air travel • Must live in short proximity of a major airport • Ability to operate a company vehicle with appropriate license • Respect and apply safety rules and procedures • Participate in incident investigation • Maintain healthcare vendor credentialing as an employee of BWI • PC proficiency and knowledge of Microsoft Office applications including Word, Excel, and Access • Knowledge of standard test equipment including Digital Voltmeter (DVM) • Organizational skills • Ability to work weekends and off-hours as needed • Ability to lift up to 60 lbs.; heavy lifting, standing, and bending required • Use personal protective equipment (PPE) and safety devices as required

🏖️ Benefícios

• Company car through the Company’s FLEET program • Consolidated retirement plan (pension) • Savings plan (401(k)) • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year