Field Service Team Lead

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🔥 9 horas atrás

🏛️ District of Columbia, New Jersey, +4 estados a mais – Remoto

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $94.000 - $151.800 / ano

⏰ Tempo Integral

🟠 Sênior

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Johnson & Johnson

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

💊 Farmacêutico

🧬 Biotecnologia

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> é uma empresa global de saúde que pesquisa, desenvolve, fabrica e comercializa produtos farmacêuticos, dispositivos médicos e produtos de saúde para consumidores. A empresa foca em medicamentos e terapias inovadoras nas áreas de oncologia, imunologia, neurociência e cardiopulmonar, além de desenvolver soluções MedTech em cardiovascular, ortopedia, cirurgia e visão. A Johnson & Johnson também atua na educação para saúde e bem-estar, fabricação em larga escala, atividades para investidores e iniciativas de impacto social global.

Descrição

• Lead and work in the field with Field Service Engineers supporting customer systems • Manage account schedules and perform installation, operation, repair, and modification of equipment • Manage the region and schedule technical and engineering support for Biosense Webster products • Respond to emergency service requests, troubleshoot causes, and take corrective action • Guide doctors, nurses, hospital biomedical engineers, field service specialists, and representatives • Devise and implement preventive maintenance programs and maintain service records • Advise and assist with equipment design changes to improve efficiency and reduce operating costs • Develop project plans for installation planning of new equipment • Manage customer expectations and customer satisfaction • Complete Service Management System updates and documentation • Process RMA returns and manage personal and regional inventory audits • Provide beta site support and installation • Assist with on-the-job and regional training for Field Service Engineers • Provide advanced support and repair • Participate in core teams and product design improvements • Ensure assigned Field Service Engineers follow health, safety, and environmental guidelines • Serve as the regional primary escalation point for service delivery issues • Communicate business issues and opportunities to the next management level • Ensure compliance with federal, state, local, and company regulations, policies, and procedures • Perform other duties as assigned

🎯 Requisitos

• Vocational/Trade Certificate with preferably 4/6 years related work experience • Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field • Associate degree with 6 years’ experience as a biomed in a hospital environment or in medical • Bachelor’s degree (preferred) in Biomedical Engineering, Electronics/Electrical, or Computer • Project Management and presentation skills • Customer service and data analysis experience • Leadership skills, preferably with experience leading teams • English verbal and written communication skills • Excellent negotiation and collaboration skills • Problem-solving skills • Knowledge of the service management system is a plus • Strong understanding of the electrophysiology/ablation market • Ability to travel on short notice, including frequent air travel • Must live in short proximity to a major airport • Ability to operate a company vehicle with appropriate license • Ability to work weekends and off-hours as needed • PC proficiency and knowledge of Microsoft Word, Excel, and Access • Knowledge of standard test equipment, including Digital Voltmeter (DVM) • Ability to lift up to 60 lbs.; frequent standing, lifting, and bending required • Ability to use personal protective equipment and safety devices • Ability to maintain healthcare vendor credentialing as an employee of BWI • Ability to work effectively with internal and external peers and stakeholders • Ability to respect and apply safety rules and procedures • Office/Field time 25%/75%; Home office/Field locations 50/50

🏖️ Benefícios

• Company car through the Company’s FLEET program • Pension plan • 401(k) savings plan • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year