Manager, Professional Services

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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• Aberta há 4 dias.
• As vagas desta empresa costumam ser preenchidas em 33 dias.
• Sem salário divulgado.

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Keyfactor

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🚘 Automotivo

🏥 Saúde

🔐 Segurança

Automotive • Healthcare • Security

A Keyfactor é uma líder na oferta de Infraestrutura de Chave Pública (PKI) e serviços criptográficos, com forte foco em segurança centrada na identidade. A empresa oferece uma gama de produtos e serviços projetados para gerenciar certificados digitais e chaves criptográficas para empresas e dispositivos de IoT, aumentando a segurança e a confiança em um mundo cada vez mais conectado. Suas ofertas incluem PKI como serviço, automação do ciclo de vida de certificados, assinatura de código rápida e segura e gerenciamento de identidade IoT. As soluções da Keyfactor também abordam desafios específicos da indústria nos setores automotivo, médico, de telecomunicações e de IoT industrial. Ao enfatizar práticas modernas de PKI, a Keyfactor ajuda organizações a automatizar e escalar sua infraestrutura de segurança enquanto se preparam para ameaças emergentes, incluindo a criptografia pós-quântica.

Descrição

• Build, develop, and manage a team of Professional Services consultants. • Manage a team of 8-10 consultants and provide mentorship, coaching, and guidance. • Recruit and interview candidates, onboard new team members, and deliver performance feedback. • Build career paths and growth opportunities for team members. • Own team training and enablement in collaboration with the technical team. • Own utilization, capacity planning, and resource allocation across engagements. • Own team-level delivery metrics, including utilization, CSAT, and on-time delivery. • Drive project margin performance through coaching, scoping feedback, and process improvement. • Collaborate with Finance on tracking, forecasting, and reporting project metrics. • Oversee the team’s project portfolio, remove blockers, and coach consultants through complex engagements. • Serve as the primary escalation point for customer and internal issues. • Conduct project reviews, root cause analyses, and retrospectives. • Support scoping and change order discussions with Sales and Professional Services leadership. • Partner with Customer Success and Support to support customers across the lifecycle. • Lead or contribute to internal projects improving Professional Services processes and tooling. • Travel up to 25% of the time.

🎯 Requisitos

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience. • 5-8+ years of experience in technical consulting, professional services, or MSP environments, including 3+ years of direct people management. • Demonstrated success managing a team of 8+ individual contributors, including hiring, performance management, and career development. • Demonstrated ability to drive performance in alignment with company goals. • Excellent managerial and organizational skills, strong decision-making, and resource allocation. • Strong communication skills in a consultative manner with customers and internal/external stakeholders. • Experience with PSA software and reporting in Excel or BI tools. • Experience in security, PKI, identity, or enterprise software. • PMP or similar certification. • Experience scaling a services team through a period of growth. • Experience leading distributed teams across time zones, including contractors.

🏖️ Benefícios

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change. • Comprehensive benefit coverage globally. • Paid Parental Leave is available to new parents; in regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support. • Competitive time off globally. • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. • The Keyfactor Alliance Program to support DEIB efforts. • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. • Monthly Talent development and Cross Functional meetings to support professional development. • Regular All Hands meetings followed by group gatherings. • Opportunities to grow personally and professionally. • Entrepreneurial environment balancing autonomy and structure.

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