Cloud Licensing Support Specialist

🕒 Julho 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $25 - $31 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

👻 Score fantasma 15%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Managed Solution

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2002

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Managed Solution é um provedor líder de Serviços Gerenciados de TI especializado em tecnologias Microsoft. Eles oferecem uma gama de serviços, incluindo central de ajuda de TI, consultoria Microsoft, serviços de segurança, serviços gerenciados de nuvem Azure e automação de processos de negócios. Como um dos principais Provedores de Serviços Microsoft nos EUA, a Managed Solution possui inúmeras certificações Microsoft e acomoda clientes com uma central de ajuda 24/7/365 baseada nos EUA. Eles focam em aproveitar a tecnologia de ponta para melhorar o gerenciamento do ciclo de vida dos funcionários, o engajamento dos funcionários e fusões e aquisições de tecnologia. Com presença em todo os EUA, a Managed Solution é dedicada a fornecer suporte abrangente de TI e serviços de nuvem para diversas indústrias, incluindo serviços de tecnologia para saúde e ciências da vida.

Descrição

• The Cloud + Licensing Support Specialist will help drive strategic and profitable revenue for Managed Solution's cloud practices. • Assist the sales department with customer requests. • Provide exceptional customer service to Managed Solution clients/prospects. • Complete administrative duties to support cloud department operations. • Input Microsoft Co-sell opportunities into Microsoft Partner Center. • Handle annual client renewals of Microsoft 365 subscriptions (including Azure). • Provide superior, first-line customer support related to Office 365 inquiries. • Onboard new CSP customers. • Build customer quotes in accordance with provided customer/prospect requirements. • Update quoting price lists on a monthly basis. • Run customer reports for monthly invoicing processes. • Conduct regular data audits across customer accounts. • Identify inefficiencies in current workflows and recommend process improvements.

🎯 Requisitos

• Minimum 2+ years of hands-on experience with Microsoft Cloud Solution Provider (CSP) programs and Partner Center, including subscription management, CPOR claims, co-sell deal registration, incentive program compliance, and GDAP relationship administration. • Demonstrated expertise with Microsoft New Commerce Experience (NCE) including subscription lifecycles, pricing models, term commitments, and legacy CSP to NCE transitions. • Strong knowledge of Microsoft licensing programs and models including CSP, NCE, and Open Value, with working knowledge of Azure consumption billing and subscription management. • Proven technical troubleshooting skills and ability to communicate complex concepts clearly to customers, including writing guidance documentation and resolving licensing provisioning issues, subscription transfers, and Partner Center operational problems. • Extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator as the job requires multiple internal and external interactions. • Demonstrated ability to research and develop proficiency around detailed, technical subjects. • Strong analytical skills with the ability to review data, identify patterns, spot errors, and draw actionable insights from reports and metrics. • Proven track record of identifying process inefficiencies and implementing improvements that enhance productivity and accuracy. • Previous knowledge of contract management systems and/or procurement processes is preferred. If none, demonstrated attention to details and methodical traits are required. • Experience in utilizing quoting/contracts management systems (PandaDoc, ConnectWise preferred). • Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in a team environment, across levels inside and outside the organization. • Strong proficiency with common workplace software applications (MS Office – Word, Excel, PowerPoint, and Outlook), including advanced proficiency in Excel for data analysis, pivot tables, and reporting. • Experience with data validation, quality control processes, and reporting tools is a plus. • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. • Self-motivated problem-solver who takes initiative to improve systems and support team efficiency.

🏖️ Benefícios

• PTO – earn 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3+ • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days • Holidays - Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service! • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 • $100K Life/AD&D policy provided for all employees, free of charge! • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!