Customer Success Manager, Payments

Vaga não está no LinkedIn

🕒 Agosto 4

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $90.000 - $100.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 34%

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Murphy-Hoffman Company (MHC Kenworth)

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1975

🚘 Automotivo

🏭 Manufatura

🛡️ Seguros

Automotive • Manufacturing • Insurance

A Murphy-Hoffman Company (MHC Kenworth) é uma rede completa de concessionárias especializada na venda e manutenção de caminhões pesados e médios, predominantemente das marcas Kenworth e Volvo. Com mais de 130 locais em 19 estados, a MHC oferece uma ampla gama de serviços, incluindo vendas de caminhões, leasing, financiamento e serviços de reparo. Seu compromisso com o atendimento ao cliente é apoiado por operações 24 horas nos principais mercados e um robusto inventário de caminhões e peças.

Descrição

• Act as the primary point of contact for a portfolio of payments-focused customers • Build and maintain long-term relationships with key stakeholders • Understand customer business goals and align payment strategies to drive value • Support customers end to end from sale through payment-program onboarding • Lead vendor enrollment campaign kickoffs and ensure successful program launches • Own vendor enablement and electronic payment adoption lifecycle, including ACH and virtual cards • Optimize payment mix to increase efficiency, ROI, and program spend • Identify opportunities to expand payment programs, grow spend, and increase revenue • Advise customers on optimizing and scaling payment programs • Use data and insights to guide continuous improvement and measurable outcomes • Deliver proactive customer communication and reporting • Manage a book of business and maintain high service levels • Track customer health, adoption metrics, and revenue performance • Collaborate with Bottomline on account strategy, performance, and opportunities • Coordinate cross-functional efforts for a seamless customer experience • Provide frontline support for customer questions and program needs • Partner with Product, Customer, Sales, and Bottomline teams to resolve issues

🎯 Requisitos

• Bachelor’s degree in business or another related focus • 5+ years of experience in Customer Success, Account Management, or Relationship Management • Strong background in B2B payments, AP/AR automation, or financial technology • Demonstrated success driving customer growth, retention, and revenue expansion • Experience leading or supporting vendor enrollment campaigns and payment adoption initiatives • Experience working with or alongside Bottomline or similar payment network providers • Familiarity with ERP integrations and procurement/AP workflows • Knowledge of electronic payment methods, including ACH, virtual card, and wire • Experience with Salesforce, Gong, Teamworks, and Excel • Ability to operate strategically and tactically in a fast-paced environment • Excellent communication and stakeholder management skills • Strong organizational and time management skills, with ability to manage multiple priorities • Experience working with external partners and managing cross-functional collaboration • Data-driven mindset with ability to translate insights into actionable recommendations • This role is not eligible for visa sponsorship

🏖️ Benefícios

• Flexible, work-where-you-live model • 401(k) plan with deferred and Roth options • Employer 401(k) match of 50% up to 4.5% of gross pay • Medical plans with co-pay or HSA coverage options • Dental and vision plans • Daycare and Medical FSA/HSA • $50,000 group term life insurance • Generous paid time off (PTO) policies • Employee Assistance Program (EAP) • Additional life insurance • Critical illness insurance • Accident, cancer, and hospital indemnity insurance • Legal/ID Shield • Pet insurance • Four weeks of paid paternity leave after one year of employment, with partial eligibility beginning at six months, where applicable • Twelve weeks of paid leave for the birth parent, eligibility rules apply • Flexible workplace arrangements

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