Partner Success Specialist

🕒 Outubro 13

🌽 Illinois, Iowa, +1 estados a mais – Remoto

🌽 Illinois – Remote 🌾 Iowa – Remote 🏈 Ohio – Remote

💵 $62.000 - $72.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Medication Management Partners

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💊 Farmacêutico

🧘 Bem-estar

Healthcare • Pharmaceuticals • Wellness

Nossa missão é melhorar a qualidade de vida e simplificar a farmácia. Fundada em 2010 como uma solução além da farmácia exclusivamente para atender comunidades de vida assistida e cuidados com a memória. A Medication Management Partners (MMP) utiliza tecnologia inovadora e um rigoroso processo de triagem para simplificar o gerenciamento de medicamentos para nossos parceiros. Graças à nossa Equipe de Sucesso de Parceiros e aos nossos processos eficientes, escaláveis e interoperáveis, a MMP está perfeitamente preparada para melhorar suas equipes de cuidados. Ligue para 877-752-8046 ou envie um e-mail para [email protected] para saber como podemos ajudar sua comunidade a ter sucesso.

Descrição

• Build strong client relationships through interactions that develop trust and demonstrate value • Retain partners and serve as the voice of the partner • Assist with onboarding and offboarding communities, including check-ins, reconciliation, and equipment setup • Provide general pharmacy-related eMAR support to communities • Participate in health fairs, exhibits, educational programs, in-services, and family nights • Follow the Community Stratification Program cadence for community visits and meetings with Wellness, ED, Sales/Marketing, and regional clinical or operations directors • Participate in professional and social events, meetings, conferences, and company- or partner-sponsored events • Manage routine client support and resolve routine to complex client issues and requests • Collaborate with operations staff to document and perform Root Cause Analysis for partner concerns and follow up on resolutions • Audit community adherence to MMP policies and procedures and provide targeted remediation • Deliver annual Executive Reviews to community leadership covering business deliverables and new opportunities • Maintain detailed logs of partner interactions, including Quality Events, Site Visits, Communications, and Net Promoter Score • Facilitate immunization clinics as assigned • Model CORE Values, encourage teamwork, and promote company philosophy • Attend required company meetings and complete required RPS courses • Perform duties promptly and predictably, maintain a safe and secure environment, and complete other assigned duties

🎯 Requisitos

• Proactive learner and innovative, resourceful problem solver • Mature and professional adult who consistently does the right thing • Meticulous attention to detail and ability to manage substantial multitasking • Organized, reliable, and able to follow through on deliverables and exceed expectations • Bachelor's Degree preferred; or equivalent external client-facing support or related account management experience in a healthcare or Pharmacy Long Term Care (LTC) environment • 2 years account management experience, preferably in a Pharmacy LTC environment or managed healthcare services organization • Project management certification preferred • Good presentation skills and excellent negotiation skills • Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe • Outstanding analytical skills • Excellent verbal and written communication skills, establishing rapport and working with others • Valid and current driver's license • Personal vehicle sufficiently reliable to meet job requirements and appropriately insured • Certified Pharmacy Technician license preferred in Illinois • Travel, including overnight and/or out-of-state travel, expected; potentially 75% of time

🏖️ Benefícios

• $500 sign-on bonus • Travel, including overnight and/or out-of-state, is expected for this position • Personal vehicle allowance implied by requirement for a reliable, appropriately insured personal vehicle

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