Customer Education Manager

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Noah Medical

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

🏥 Saúde

🏭 Manufatura

⚕️ Seguro de Saúde

💰 $150.000.000 Series B em 2023-04

Healthcare • Manufacturing • Healthcare Insurance

A Noah Medical é uma empresa pioneira na próxima geração de robótica médica, especificamente focada em pneumologia intervencionista. Eles desenvolveram o Galaxy System™ com TiLT + Technology™, projetado para superar desafios como a divergência CT-to-body em procedimentos médicos. Sua tecnologia proprietária facilita atualizações de navegação em tempo real e orientação dentro do pulmão, visando um diagnóstico mais precoce e confiante. O sistema utiliza um broncoscópio de uso único para reduzir riscos de contaminação cruzada e melhorar a eficiência dos procedimentos. A Noah Medical colabora com profissionais de saúde líderes para fornecer soluções que se integram perfeitamente com os equipamentos médicos existentes, melhorando a precisão diagnóstica e os resultados dos procedimentos.

Descrição

• Lead training, demonstrations, account launches, and independence assessments while helping put regional sales strategy into practice. • Plan training, demonstrations, and account launches with the Area Vice President to support regional sales priorities and customer adoption. • Deliver in-person and virtual training for physicians and procedure support teams, including practical exercises, skills assessments, and super user training. • Lead Galaxy System demonstrations with Sales and Clinical Sales using approved product messaging. • Lead initial account training and support first-day cases; document remaining training needs and transition ongoing development to the assigned field team. • Review readiness records, assess customer skills, and certify independence within assigned authority and Customer Education standards. • Create and update approved training materials, assessments, and digital learning resources. • Manage event logistics, equipment setup and testing, and preparation. • Maintain training records and use feedback, assessments, and program results to improve education quality and effectiveness.

🎯 Requisitos

• Bachelor’s degree in a relevant field or equivalent professional experience. • 5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including 2+ years in clinical education, clinical specialist, training, or learning and development roles. • Strong clinical and technical knowledge. • Ability to explain complex concepts, teach adult learners, solve problems, and manage projects. • Ability to work independently, build relationships across teams, adapt when priorities change, and follow through on commitments. • Proficiency with Microsoft Office and Google Workspace. • Flexibility for occasional travel on short notice and work during evenings or weekends. • Ability to lift up to 30 pounds with or without reasonable accommodation. • Eligibility to work in the United States. • Must reside on the U.S. West Coast. • Preferred: Experience in bronchoscopy, navigational technologies, or medical robotics; familiarity with simulation training, learning management systems, or tools for developing educational content. • Proximity to a major airport is preferred.

🏖️ Benefícios

• Competitive Salary • Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options • Equity & Bonus Program • Life Insurance (company paid & supplemental) and Disability insurance • Mental health support through medical insurance programs • Legal and Pet Insurance • 12+ paid holidays, Flexible Time Off + Sick Time • Paid parental leave • In-office snacks and beverages • In-office lunch stipend • Learning & Development Opportunities: On-demand online training and book reimbursement • Team building and company organized social and celebration events • 401K and stock purchase plans • Tuition reimbursement • Flexible approach to work with remote, hybrid, field or office work schedules

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