Level 2 Tax & Accounting Support Specialist

Vaga não está no LinkedIn

🕒 3 dias atrás

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

OpsArmy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

👥 RH Tech

💳 Fintech

🛍️ Comércio Eletrônico

HR Tech • Fintech • eCommerce

OpsArmy é um serviço de RH totalmente gerenciado, projetado para ajudar as empresas a preencher vagas abertas e reduzir custos de folha de pagamento, contratando talentos internacionais de ponta. Combina várias funcionalidades de RH, incluindo busca de talentos, gestão de folha de pagamento, supervisão de desempenho e coaching de carreira, facilitando para que as empresas escalem de forma eficiente. Com foco em fornecer soluções de força de trabalho qualificada a custos menores e uma integração sem complicações, a OpsArmy acelera o crescimento da empresa, garantindo um gerenciamento de talentos de qualidade.

Descrição

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries • Investigate and resolve escalated and directly assigned accounting and tax support tickets • Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions • Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within the authorized scope • Support payroll questions, setup, processing issues, and troubleshooting • Communicate technical findings through Zendesk, email-style ticket responses, and scheduled phone support • Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary • Document resolutions and maintain accurate customer records • Identify recurring issues and opportunities to improve workflows and knowledge resources • Adapt to new internal systems as the client transitions away from Zendesk • Learn and work effectively with proprietary platforms and AI-assisted workflows • Keep advice, tax review, and regulated activities within the individual's qualifications and the client's approved responsibilities

🎯 Requisitos

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation • Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting • Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support • Excellent written and verbal English communication • Strong analytical, troubleshooting, documentation, and independent problem-solving skills • Ability to explain complex accounting and tax topics to nontechnical customers • Comfortable working in a fast-paced, technology-driven environment with evolving workflows • Ability to learn new systems, including proprietary platforms and AI-assisted workflows • Ability to work shifts overlapping US business hours, within the 8:00 AM–8:00 PM Eastern Time coverage window • QuickBooks or comparable accounting software experience • Microsoft Excel / Google Sheets proficiency • Familiarity with Slack or similar collaboration tools • Familiarity with tax preparation and payroll software is beneficial • CPA strongly preferred • Enrolled Agent (EA) certification highly desirable • Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment preferred • QuickBooks certification or experience preferred • International CPA credentials may be considered with relevant US accounting and tax knowledge

🏖️ Benefícios

• Remote work arrangement • Staggered schedules providing coverage during US business hours • Training provided for Zendesk • Opportunity to work with proprietary platforms and AI-assisted workflows