Client Operations Specialist – Renewals

🕒 Junho 19

🌪️ Kansas – Remoto

🌪️ Kansas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

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Optiv

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

A Optiv é líder em consultoria e soluções cibernéticas, oferecendo expertise estratégica e técnica para quase 6.000 empresas em todos os principais setores. Parceria com organizações para aconselhar, implantar e operar programas de cibersegurança, desde estratégia e serviços de segurança gerenciados até soluções de risco, integração e tecnologia. Com clientes no centro de nosso incomparável ecossistema de pessoas, produtos, parceiros e programas, aceleramos o progresso dos negócios como nenhuma outra empresa pode.

Descrição

• Support Client Managers / Client Directors in the Great Lakes region by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com. • Provide excellent client service and communication via available tools and resources. • Respond quickly and accurately to requests from internal business functions as well as outside clients and partners. • Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies. • Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv’s profit margins. • Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins. • Provide information on maintenance contracts and asset tracking as requested. • Prepare and submit accurate orders for purchasing. • Provide system reporting to the Client Manager/Client Director, operations, and management upon request. • Act as liaison between Client Manager/Client Director and Optiv internal business units. • Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents. • Collaborate with internal teams to share best practices, ideas, training, that support Optiv’s culture and core values. • Build a professional relationship with Client Managers / Client Directors so as to reflect Optiv's Core Values. • Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors to support the renewals sales cycle. • Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities. • Develop and maintain product and industry knowledge. • Maintain account health through data integrity, credit standing etc. • Actively volunteer to complete tasks on behalf of peers that are out of the office. • Perform other duties as assigned.

🎯 Requisitos

• Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred. • Two or more years of experience in Business-to-Business Sales/Client Services role required. • Prior experience with managing renewal contracts preferred. • Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word and Excel. • Internet navigation required. • Two years of experience in technical or information technologies industry preferred. • Prior experience in Client Relationship Management software (CRM) required. • Salesforce.com experience preferred. • Proven ability to prioritize multiple tasks in a fast-paced environment required. • Ability to work in a sales partnership setting, where workflow is determined by incoming requests required. • Ability to build relationships and trust with internal and external partners/clients. • Ability to prioritize tasks to align with deadlines. • Superior organizational skills, independent judgment and functional arithmetic skills

🏖️ Benefícios

• A company committed to our inclusive value through our Employee Resource Groups • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable)