Senior Manager, Customer Success – Enterprise

🕒 Junho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $175.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 44%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Owner.com

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🍽️ Alimentos e Bebidas

📣 Marketing

💼 Consultoria

Food & Beverage • Marketing • Consulting

Owner é a plataforma all-in-one para gerenciar a presença digital de um restaurante. Damos autonomia aos donos de restaurantes para, de fato, serem donos da sua presença na web. Nosso produto os ajuda a retomar o controle, tirando-o das mãos de grandes corporações que se apropriam do relacionamento com seus clientes e cobram taxas injustas.

Descrição

• Lead the team responsible for Owner’s most valuable and complex customer relationships • Manage and develop Customer Success Managers delivering a high-touch, strategic customer experience • Drive retention, expansion, and measurable business outcomes for enterprise accounts • Lead partnerships with multi-location restaurant brands and franchise groups • Ensure proactive account management, strong stakeholder relationships, and tailored retention and growth strategies • Drive expansion across locations, brands, and services and increase customer lifetime value • Establish best practices and playbooks for managing complex, multi-location customers • Help define how Owner supports high-ARR customers as the company scales • Collaborate with the SVP of Customer Success and cross-functional leaders in Support, Launch, Sales, Product, Operations, and Enablement • Participate in recruiter, hiring manager, case study, cross-functional, and final interviews

🎯 Requisitos

• 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software • 3+ years of experience managing Customer Success Managers or Account Managers • Track record of building and developing high-performing teams • Experience managing high-ARR customers with multi-location operations • Experience working with franchises or clients with multiple stakeholders is a plus • Deep commitment to delivering exceptional customer outcomes • Strong analytical skills and ability to interpret customer metrics and translate insights into retention and growth strategies • Excellent verbal and written communication skills • Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively • Highly adaptable leadership in a fast-paced environment with competing priorities • Ability to demonstrate using AI to drive business efficiency • Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus • Open to candidates legally authorized to work in the United States; sponsorship requirements are addressed in the application

🏖️ Benefícios

• Generous pre-IPO equity package • Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Extra fun perks

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