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340B Client Success Manager

Vaga não está no LinkedIn

🕒 Setembro 18

🐊 Florida – Remoto

infoinfo

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🗣️🇺🇸🇬🇧 Inglês obrigatório

De onde vem esta vaga

Publicada na página de carreiras da Pillr Health, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship Setembro 18

Ainda aberta no site da Pillr Health. Verificada 9 horas atrás.

Logo of Pillr Health

Pillr Health

51 - 200 funcionários

Fundada em 2003

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Pillr Health é um provedor líder de soluções inovadoras projetadas para otimizar e agilizar as operações de farmácias. Com forte ênfase em aumentar a eficiência, reduzir custos e melhorar os resultados dos pacientes, particularmente no âmbito do programa 340B, a Pillr Health oferece tecnologia escalável, fácil de usar e consultoria especializada para provedores de saúde e farmácias. A empresa é comprometida com altos padrões de segurança de dados e conformidade, tornando-se um parceiro confiável na administração e gestão de farmácias.

Descrição

• Develop deep relationships with key client stakeholders to understand business objectives, challenges, and success metrics • Translate client needs into actionable strategies using software solutions • Manage client accounts through Salesforce and accurately document interactions, client profiles, and contacts • Provide client training and support on product features and best practices • Foster long-term relationships to ensure client satisfaction and retention • Conduct regular client check-ins to assess satisfaction, address concerns, and escalate as needed • Champion the client voice internally to influence product development, service enhancements, and strategic initiatives • Proactively identify issues and work cross-functionally with support teams to ensure seamless delivery and continuous improvement • Drive client satisfaction, retention, and revenue growth

🎯 Requisitos

• Bachelor’s degree in business, healthcare, operations, or a related field • 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model • Proven ability to manage enterprise clients and deliver business outcomes through technology • Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc. • Ability to manage and lead effectively during times of organizational change and transformation • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals • Excellent communication, presentation, and negotiation skills • Experience with CRM and analytics tools (e.g., Salesforce) • 340B ACE certification preferred • Pharmacy experience preferred • Skilled in data reporting and interpretation • Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle • Willingness and ability to travel for client meetings • U.S. citizenship and compliance with hospital credentialing standards

🏖️ Benefícios

• Health insurance • Flexible Spending Account (FSA) • Dental and vision insurance • 401(k) retirement plan • Paid time off

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