Help Desk Support Specialist – Associate

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🕒 Abril 1

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Suporte de TI

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ProSidian Consulting

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚡ Energia

🏢 Corporativo

Consulting • Energy • Enterprise

A ProSidian Consulting é uma empresa de consultoria de gestão e operações integrada, conhecida por sua forte prática nacional em áreas como Gestão de Riscos, Conformidade, Processos de Negócios, Eficiência de TI, Energia e Sustentabilidade e Capital Humano. A empresa foi fundada por ex-consultores de gestão de empresas da Big 4 e emprega uma equipe multidisciplinar de quase 190 profissionais. A ProSidian Consulting fornece soluções personalizadas e estratégicas para empresas privadas e agências governamentais em várias indústrias, incluindo Manufatura, Serviços Bancários e Financeiros, Produtos de Consumo e Varejo, Energia e Utilidades e Agências Governamentais Federais, Estaduais e Locais. Sua abordagem se concentra em alinhar estratégias nos pontos de interseção de ativos, processos, políticas e pessoas para entregar retornos sustentáveis e lucrativos.

Descrição

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Associate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) • Serve as a Help Desk Support Service Specialist - Associate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting • Assist intermediate and senior IT staff in troubleshooting and resolving technical issues

🎯 Requisitos

• Associate-level technical support experience with certifications in relevant fields. • Familiarity with system administration and basic network troubleshooting procedures. • Certification Skillset Attributes: CompTIA Security+ or CISSP, Microsoft Certified Systems Engineer (MCSE) • Process Skillset Attributes: Best Business Practices, Change Management • Functional Skillset Attributes: Systems Administration Expertise, Tier 1, 2, and 3 Technical Support • Technical Skillset Attributes: IT Service Management (ITSM), Operating System (OS) Support • Educational Skillset Attributes: Bachelor’s Degree in IT/Computer Science, Advanced Certifications • 3+ years of experience in IT help desk roles, with certifications

🏖️ Benefícios

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives • Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC • 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement • The flexibility of Paid Time Off (PTO) lets you set your own priorities. • Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. • Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less