Customer Success Manager

Vaga não está no LinkedIn

🕒 Outubro 9

🇨🇦 Canadá – Remoto

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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PSD

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏗️ Construção

🏥 Saúde

📦 Logística

Construction • Healthcare • Logistics

A PSD é uma empresa de tecnologia e serviços de eficiência energética. Combinamos ciência da construção com tecnologia para ajudar nossos clientes a alcançar economias tangíveis de eficiência energética.

Descrição

• Manage an assigned portfolio of customers and maintain regular engagement • Develop and maintain strong relationships with customer stakeholders • Maintain accurate customer information, account plans, activities, and next steps in CRM and related systems • Prioritize customer activities based on account needs, objectives, engagement, and risk indicators • Support customers in achieving business objectives through software adoption • Conduct customer meetings, check-ins, and business reviews • Identify opportunities to increase product utilization and engagement • Provide resources, education, and guidance for product adoption • Monitor customer health indicators, product usage, engagement, feedback, and account data • Identify and address or escalate risks to satisfaction, adoption, and retention • Develop and execute customer action plans with internal teams • Support retention and renewal activities with Sales, Account Management, and other teams • Coordinate internal teams to resolve customer questions, concerns, and challenges • Facilitate issue escalation and maintain customer communication through resolution • Follow up on open issues and commitments • Collaborate with Sales, Account Management, Support, Implementation, Product, and other internal teams • Communicate customer feedback, trends, and product needs to internal stakeholders • Contribute customer insights to product, service, and process improvements • Follow Customer Success processes, methodologies, and documentation standards • Contribute recommendations to improve processes, tools, and resources • Participate in initiatives and projects improving customer experience, adoption, and retention

🎯 Requisitos

• 1-3 years of experience in Customer Success, Account Management, Customer Support, SaaS, or another customer-facing role • Strong written and verbal communication skills • Ability to build and maintain effective customer relationships • Strong organizational skills and ability to manage multiple customers, priorities, and deadlines • Ability to identify customer needs, assess issues, and develop appropriate next steps • Ability to work collaboratively with cross-functional teams • Proficiency with CRM systems and standard business productivity tools • Experience working with SaaS or technology products (preferred) • Experience managing a portfolio of customers (preferred) • Experience supporting customer renewals or retention initiatives (preferred) • Experience working with local, state, or other public-sector organizations (preferred) • Familiarity with customer health metrics, product usage data, or Customer Success platforms (preferred)

🏖️ Benefícios

• Comprehensive health and wellness benefits package • Remote work flexibility (specific regional options apply) • Flex Hours • Paid Time Off (PTO) • Summer Fridays—shorter work weeks • Fun social events (both virtual and in-person) • Charity initiatives • Career Framework with clear, structured paths for growth and ongoing learning • Accessibility accommodations during recruitment and selection

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