Senior Account Manager

🕒 Julho 28

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Remote Legal Staff

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚖️ Jurídico

🎯 Recrutamento

🤝 B2B

Legal • Recruitment • B2B

Remote Legal Staff é uma empresa de recrutamento que seleciona e coloca profissionais jurídicos remotos (como paralegais, assistentes jurídicos, revisores de documentos e outros funcionários de apoio) para escritórios de advocacia e departamentos jurídicos corporativos. A empresa foca no recrutamento e seleção de pessoal remoto/virtual, ajudando organizações jurídicas a ocuparem cargos permanentes ou baseados em projetos.

Descrição

• Client Management • Serve as the primary point of contact for a portfolio of senior or higher-complexity client accounts, managing the relationship from onboarding through ongoing engagement • Run client-facing calls: kickoffs, candidate reviews, interviews, and check-ins; with the polish and judgment expected of a senior team member • Set clear expectations with clients, surface issues early, and proactively resolve problems before they escalate • Build strong, long-term relationships that drive retention and client satisfaction • Team Leadership • Lead a team of Account Managers, owning their day-to-day performance, development, and quality of client work • Run regular 1-on-1s, coaching sessions, and call reviews with your direct reports • Serve as the escalation point when a client situation on your team needs a more senior voice, stepping in directly when needed • Review your team's client communication and account hygiene, raising the standard and giving direct feedback • Help onboard and ramp new Account Managers as the team grows • Coordinate with the recruiting team and other internal functions on behalf of your team, removing friction so your AMs can focus on their clients • Spot patterns across accounts: recurring issues, training gaps, process breakdowns; and bring them forward so we can fix them at the system level

🎯 Requisitos

• Team lead or management experience is required. You have led a team of at least 2–3 client-facing people. This is non-negotiable. • 3+ years of B2B client-facing experience in account management, client success, staffing, or a similar role. If your background is exclusively B2C or call center, this role is not the right fit. • Excellent spoken and written English. You will be representing RemoteLegalStaff directly with U.S.-based legal clients and coaching others to do the same. • Available to work U.S. business hours with a start time between 6:00 AM and 8:00 AM PST • Highly organized with exceptional attention to detail across a wider surface area than your own accounts, you can hold the standard for your own book and your team's book at the same time • Strong communicator who can run a professional call, manage expectations, and write clearly and concisely, and who can teach others to do the same • Familiar with project management tools (Monday.com, ClickUp, Jira, or similar) and Google Workspace • Good judgment on fit, quality, and when to escalate; you are not just moving things through a pipeline, you are making real decisions and helping your team make better ones • Comfortable giving direct feedback; you can tell an Account Manager their email was not good enough and explain exactly why, without making it personal • Confident and poised when speaking with attorneys and legal professionals; our clients are lawyers and you need to hold your own in those conversations, including when stepping in on a situation your team has escalated • Composed under pressure; client situations move fast and your team will look to you to stay steady when they do • Self-starter who manages their own workload and their team's priorities without needing heavy oversight

🏖️ Benefícios

• Fully remote position with a flexible work schedule • Competitive base salary • Annual performance bonus • Anniversary loyalty bonuses • Company-sponsored health insurance • Generous PTO that increases with tenure (up to 30 days per year) • Birthday PTO day • 7 U.S. paid holidays • 5 paid sick days per year • Bereavement leave • Additional unpaid personal leave available • Home office stipend for equipment and workspace upgrades • Computer replacement stipend • Monthly internet allowance (increases with tenure) • Professional development and training programs • Education support for high performers • A collaborative, supportive team culture where people are genuinely invested in each other's success • A fast-moving environment where your work has real visibility and direct impact • Clear path to growth: we promote from within and reward people who perform