1st / 2nd Line IT Support Engineer

🕒 Outubro 21

🇿🇦 África do Sul – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

👻 Score fantasma 25%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Remote Choice

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2022

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Remote Choice é uma empresa de recrutamento e seleção fundada no Reino Unido que auxilia empresas britânicas a contratar profissionais qualificados e remotos da África do Sul. A empresa realiza a busca, triagem, seleção e gerenciamento de logística de contratação — incluindo entrevistas, avaliações, folha de pagamento e infraestrutura de TI local — para oferecer soluções de contratação remota de custo-benefício, sem taxas iniciais. A Remote Choice destaca-se por um grande pool de talentos sul-africanos, suporte em duas localizações (Reino Unido e África do Sul) e economias de até 50% em comparação com o recrutamento tradicional no Reino Unido.

Descrição

• Diagnose and resolve issues across Microsoft 365, Windows devices, cloud applications, networking, Wi-Fi, hosted telephony and cybersecurity services • Own support tickets from first contact through resolution and keep customers informed • Provide technical support for end users and business systems • Escalate and coordinate complex incidents with third-party vendors and technology partners • Maintain accurate records of support cases, fixes and customer environments • Assist with deploying, configuring and supporting routers, firewalls, switches, wireless access points and endpoint devices • Help provision and administer Microsoft 365 tenants, including onboarding, offboarding, licensing, Exchange Online, SharePoint, Teams and Intune • Support cloud backup, endpoint protection, email security and business continuity solutions • Assist with device rollouts, configuration, patching and customer IT asset lifecycles • Assist with hosted VoIP and unified communications solutions • Support Microsoft 365 migrations, cloud adoption, infrastructure upgrades and network deployments • Help customers adopt modern workplace technologies and recommended practices • Contribute to new managed services and cloud solutions • Identify opportunities for automation, stronger security and more efficient customer environments

🎯 Requisitos

• Proven experience in a Managed Service Provider (MSP) environment, supporting multiple customers and a broad technology stack • Comfortable using ticketing systems, working to SLAs, and balancing competing priorities • Hands-on experience supporting and administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID • Willingness to deepen Microsoft 365 expertise • Microsoft Intune, device management and modern workplace experience highly desirable • Good working understanding of TCP/IP, DNS, DHCP, routing, switching, VPNs and wireless networking • Hands-on exposure to business networking equipment such as Ubiquiti, DrayTek, Zyxel, Cisco, Fortinet, or similar platforms • Experience with endpoint security, multi-factor authentication, email security, patch management, and backup solutions • Understanding of cybersecurity best practices for small and medium-sized businesses • Exposure to hosted VoIP, SIP, Teams Phone or other cloud-based telephony solutions advantageous • Excellent written and verbal communication skills • Ability to work independently while contributing positively to a small, collaborative team

🏖️ Benefícios

• Company laptop and mobile phone • Ongoing training and professional development • Exposure to varied technologies, cloud platforms and customer environments • Supportive, close-knit team with limited bureaucracy and genuine input into how services develop • Career progression as the managed services portfolio continues to expand • Flexibility shaped around customer and project requirements

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