IT CRM Manager

🕒 Agosto 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 33%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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RenewAire, LLC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em More than 30 years ago

💼 Consultoria

🏭 Manufatura

🏥 Saúde

Consulting • Manufacturing • Healthcare

A RenewAire, LLC é especializada em qualidade do ar interno e sistemas de ventilação com recuperação de energia. A empresa oferece uma ampla variedade de energy recovery ventilators (ERVs) para diferentes tipos de edifícios, incluindo instalações residenciais, comerciais e institucionais. Seus produtos são projetados para otimizar a eficiência energética e melhorar a qualidade do ar interno, reciclando a energia que seria desperdiçada para temperar o ar externo que entra. A RenewAire se concentra em fornecer soluções de ventilação de alta eficiência e confiabilidade, adequadas a diferentes climas e regiões. Seu portfólio inclui diversas séries de ERVs, como unidades para residências unifamiliares e multifamiliares, aplicações comerciais e unidades DOAS aplicadas, cada uma com configurações e capacidades específicas para atender a diferentes necessidades de uso.

Descrição

• Act as the primary contact between IT and business stakeholders for CRM initiatives • Understand business goals, processes, and challenges and translate them into CRM capabilities and technology requirements • Build relationships with business leaders and align IT strategy with business priorities • Advocate for business needs within IT and promote IT capabilities to the business • Collaborate with business and technical teams to define the CRM roadmap • Identify opportunities to use Dynamics 365, Salesforce, and related CRM tools to improve customer engagement, sales efficiency, marketing automation, and service performance • Drive adoption of CRM best practices and consistent usage • Lead requirements elicitation, documentation, and validation for CRM enhancements and features • Partner with IT delivery teams, developers, and vendors to deliver solutions • Oversee CRM initiative lifecycles, including planning, testing, rollout, and change management • Develop and execute CRM change management strategies • Coordinate training plans, user documentation, and communications • Serve as an escalation point for CRM issues and improvement opportunities • Monitor CRM performance and user experience and recommend enhancements • Optimize workflows and ensure data governance, IT security, and compliance • Track KPIs and report on CRM utilization, business impact, and project progress • Travel up to 25% annually as needed, potentially more during project startup

🎯 Requisitos

• Bachelor’s degree in Information Technology, Business Administration, or a related field • 5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles • Demonstrated experience with CRM platforms such as Microsoft Dynamics 365, Salesforce, or HubSpot • Strong understanding of CRM processes, including sales, marketing, customer service, and field service • Excellent communication, negotiation, and stakeholder management skills • Ability to translate business requirements into technical specifications • Experience with project management, Agile methodologies, and cross-functional collaboration • Analytical and strategic thinking with a customer-centric mindset • Ability to understand issues, problems, and opportunities and make timely, sound decisions • Ability to communicate with employees and customers and perform administrative tasks • Advanced customer service skills and ability to develop professional relationships • Attention to detail and ability to maintain high effort and focus on busy days • Ability to make sound decisions and remain calm under pressure • Commitment to continually identify knowledge gaps and self-educate • Must be able to frequently lift and/or move up to 25 pounds

🏖️ Benefícios

• Competitive compensation package • Attractive benefits • Extensive opportunities for professional development and continuing education • Diverse, collaborative work environment • High level of autonomy • Challenging and innovative projects • Opportunity to contribute to the digital transformation of a leading multinational company

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