Client Success Manager

🕒 Outubro 2

🏄 California – Remoto

🏄 California – Remote

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Rently

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2011

🏠 Imobiliário

☁️ SaaS

🔧 Hardware

💰 Private Equity Round em 2021-03

Real Estate • SaaS • Hardware

A Rently é uma proptech que oferece soluções inovadoras de self-touring e tecnologia de smart home para a gestão imobiliária. A empresa é especializada em automação de locações, permitindo que gestores de propriedades simplifiquem as operações, aprimorem a experiência dos moradores e aumentem a rentabilidade. A Rently oferece ferramentas para tours autoguiados, controle de acesso por smart home e gestão de leads, viabilizando processos de locação mais eficientes nos mercados de residências unifamiliares, empreendimentos multifamiliares e moradia estudantil.

Descrição

• Develop customer relationships that promote growth and retention • Work closely with customers to ensure satisfaction and improve areas of dissatisfaction • Identify and escalate opportunities for growth and clients at risk • Conduct regular check-ins and quarterly business reviews with assigned clients • Provide actionable insight and data analysis for customers • Participate in team meetings and provide process enhancement feedback • Demonstrate increasing knowledge of Rently products and integrations • Document and update client records, support notes, and interactions in Salesforce, ZenDesk, Dialpad, Confluence, and other tools • Ensure compliance with Rently best practices and established policies and procedures • Meet OKRs and KPIs communicated by the manager • Sustain business growth and profitability by maximizing value • Analyze customer data to improve customer experience and minimize churn • Hold product demonstrations and aid in product design and development • Evaluate and improve tutorials and communication infrastructure • Mediate between clients and the organization, escalating requests and complaints as needed

🎯 Requisitos

• Experience with Salesforce, ZenDesk, or other comparable CRMs and support ticketing systems • Proven ability to work in a fast-paced, team-centered work environment • Prior experience in SAAS, real estate, or proptech • Technical aptitude and ability to identify alternative solutions to customer issues • Ability to handle multiple, critical, high-priority issues with a sense of urgency • Proficiency with Google Suite Products • Excellent communication—verbal, written, interpersonal with strong active listening skills • Ability to demonstrate effective problem-solving skills and strong client orientation • Detail-oriented and dependable, with a positive and inquisitive attitude • Ability to multitask, prioritize, and collaborate cross-functionally • Exhibit a high degree of self-motivation, drive, and a proactive nature • A track record of providing excellent customer advocacy • Bachelor's degree • 3-5 years of experience in a customer success role • Real Estate industry experience (preferred) • Legally authorized to work in the United States • Rently US does not provide sponsorship

🏖️ Benefícios

• 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options • FSA, STD, LTD, and other voluntary plans available • Coverage extends to employee, spouse, registered domestic partner, and dependent children • 401k with 3% Rently match • Paid time off • Sick time off • Partial gym membership reimbursement • Partial pet insurance reimbursement • Career growth opportunities • Professional development opportunities • Work related travel opportunities (dependent on role) • Company gatherings & team events

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