Associate Account Manager – Team Lead

🕒 2 dias atrás

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Republic Services

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1998

💼 Consultoria

📦 Logística

Consulting • Logistics • Environmental Solutions

A Republic Services é um provedor líder em soluções ambientais abrangentes, especializado em reciclagem, gestão de resíduos e serviços de sustentabilidade. A empresa se associa a clientes residenciais e comerciais para criar comunidades mais limpas, seguras e saudáveis, impulsionando a sustentabilidade ambiental através de práticas e tecnologias inovadoras. Seus serviços incluem tratamento de resíduos sólidos e perigosos, aluguel de caçambas e resposta a emergências, todos direcionados a ajudar os clientes a alcançar suas metas de sustentabilidade.

Descrição

• Maintain the existing book of business and fulfill daily, weekly, and monthly Associate Account Manager expectations • Support consistent and effective delivery and resolution of customer retention activities • Onboard, mentor, and provide guidance to newly hired Associate Account Managers • Handle urgent customer-related concerns within the team and provide backup support across the area team • Prepare agendas and participate in planning meetings, team huddles, reinforcement trainings, supervisor meetings, and skip-level meetings • Support the Supervisor with escalation requests, case management, and business management requirements • Provide shadowing to prospective internal candidates • Participate in focus groups for Associate Account Manager feedback • Perform contractual re-signs with existing customers where appropriate • Respond to cancellation requests according to the established escalation policy • Communicate with customers regarding company pricing initiatives • Use Salesforce daily to schedule and document calls, meetings, and proposals • Capture customer emails and minimize rate restrictions and customer credits • Increase customer penetration by selling the full suite of Republic Services products • Review customer retention activities, progress against goals, and key customer relationships with the Supervisor • Perform other job-related duties as assigned

🎯 Requisitos

• High school diploma or G.E.D. (Required) • Minimum of 1 year of customer service experience (Required) • Waste or transportation industry experience (Preferred) • Customer retention experience and ability to manage an existing book of business • Ability to use Salesforce daily for activity scheduling and documentation • Ability to perform contractual customer re-signs and address cancellation requests • Ability to sell the full suite of Republic Services products

🏖️ Benefícios

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO) • Opportunities to learn and grow within your role • Investment in tools and technology to perform the job safely and effectively