Account Manager

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Resi

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🏗️ Construção

💼 Consultoria

📦 Logística

💰 $3.608.072 Convertible Note - RESI em 2023-03

Construction • Consulting • Logistics

A Resi é o principal serviço de arquitetura residencial do Reino Unido e a plataforma online que auxilia proprietários a planejar e realizar ampliações de casas, conversões de lofts e outros projetos de construção residencial. Eles oferecem desenhos arquitetônicos de primeira linha, suporte para planejamento (incluindo conhecimentos em ex-autarquias locais), escaneamentos digitais de propriedades, calculadoras de custo e cronograma, e introduções a construtores avaliados por meio de um serviço de conexão. A Resi combina ferramentas online voltadas para o consumidor com design e conexão com empreiteiros para otimizar o processo de ampliação e renovação de ponta a ponta.

Descrição

• Serve as the single point of contact for an assigned portfolio of accounts • Guide clients through onboarding, implementation, launch, and continuous success across Resi’s products and services • Learn clients’ marketing goals and proactively manage accounts toward those goals • Anticipate needs, flag risks early, and provide recommendations • Coordinate projects, maintain timelines, and recover slipping projects • Set and manage expectations around scope, timelines, and client feedback • Handle first-line client questions and quick fixes, escalating technical issues to the Technical Account Manager • Partner with the Technical Account Manager on integrations and complex builds • Collaborate with support, product, engineering, design, and sales teams • Identify opportunities for additional Resi services and surface them to the account executive • Prepare and process renewal and client-requested addition contract paperwork • Surface client feedback and demand patterns to the product team • Help improve client experience practices

🎯 Requisitos

• Multifamily marketing experience required • 5+ years of direct account management experience, ideally on the agency side, or a similar role • Service instinct paired with commercial awareness • Technical fluency sufficient to understand the platform, direct clients and internal teams, make quick fixes, and identify when to involve the Technical Account Manager • Strong project management instincts and ability to manage multiple accounts without losing detail • Superior verbal and written communication • Exceptional organization • Ability to prioritize and reshuffle work as needed • High critical thinking and ability to connect Resi’s direction with client goals • Comfort with digital marketing fundamentals, including SEO, PPC, websites, and multifamily performance services • Strong listening skills • Personable, confident, composed, and engaging manner

🏖️ Benefícios

• A remote-only, flexible work environment • Discretionary time off • Medical insurance • Dental insurance • Vision insurance • Parental leave • 401(k) match • Education reimbursement • Wellness reimbursement • Work from home kickstart stipend • Performance bonus of up to 10%