Senior Customer Success Manager

Vaga não está no LinkedIn

🕒 Maio 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $200.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 50%

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Rise8

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🎖️ Defesa

🏛️ Governo

Consulting • Defense • Government

A Rise8 é uma empresa de tecnologia especializada em fornecer soluções de software críticas para agências governamentais, particularmente no setor GovTech. A empresa é conhecida por construir, implantar e utilizar softwares complexos e críticos em alta velocidade, muitas vezes concluindo projetos em menos de 180 dias. As principais capacidades da Rise8 incluem aplicações de nuvem e plataforma, cibersegurança, compliance e execução de produtos. Eles estão focados em ajudar as agências governamentais a recuperar sua vantagem tática, fornecendo soluções de software rápidas e inovadoras e ultrapassando os status quos burocráticos.

Descrição

• Drive amazing customer experience and ongoing alignment between delivery teams and stakeholders. • Work with federal agency customers across multiple accounts. • Shift between Program Manager, Onboarding Specialist, Digital Transformation Guide, and Delivery Coordinator responsibilities. • Collaborate with Product Managers, User-Centered Designers, Platform Engineers, Software Engineers, and client stakeholders. • Work with Practice Leadership and Recruiting to staff new contracts with the right people and skills. • Establish and guide delivery teams through account onboarding and share relevant work context. • Align with customer stakeholders, including contract officers, on goals and risks. • Establish metrics, agile practices, and Deliverable and Invoicing submission processes. • Regularly measure team and account health and drive remediation plans. • Ensure customers realize delivered value in line with desired impacts. • Drive account strategy to create referenceable customers and expansion opportunities.

🎯 Requisitos

• 6-10 years of experience in Customer Success, Program Management, or Services Delivery, ideally with government agency customers. • Strong background in client-facing roles, working with stakeholders at various levels, including contract officers. • Proven ability to manage new contracts, onboard delivery teams, and align client goals with delivery outcomes. • Ability to shift between Program Management, Onboarding, Digital Transformation, and Delivery Coordination based on customer needs. • Experience in risk mitigation, establishing metrics, and implementing agile methodologies. • Experience managing multiple accounts simultaneously and collaborating with Product Managers, Designers, and Engineers. • Business-minded ability to drive account growth and expansion while ensuring customer value and satisfaction. • Strong organization, communication, and facilitation skills. • Ability to travel up to 25%. • U.S. citizenship required. • Must undergo a background investigation if hired.

🏖️ Benefícios

• Flexible schedule in a 100% distributed workforce • Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. • 100% coverage of employee and dependent Dental and Vision premiums • Employee premiums for Life and Disability coverage • 401k match at 10% gross pay • 4 weeks combined accrued vacation and sick leave • 10 Federal holidays • Birthday leave • Jury duty leave • Bereavement leave • Education and training budget of up to $3,500 per year • $750 per year for home office technology and equipment • $100 per year for Rise8 merch from the Swag Store • Wellness activities and products reimbursed up to $500 per calendar year • Optional Life Time membership credit of $75 per month ($900 annual benefit) in lieu of the $500 annual wellness benefit • MacBook Pro

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